Not what it was when I was first hired.. empty promises - Floor Manager/Wearer of Many Hats Crate and Barrel Employee Review

2.0
23 Oct 2010
Recommend
CEO approval
Business outlook

Pros

The working relationships within the store was always pleasant, and the camaraderie was well seen. Work and Life balance was given as it could despite the lack of staffing.

Cons

Regional and district management had no realistic vision of the company or the morale of the store. A painted picture was presented instead of the realities of poor morale. This is a company that actively undermined the workers into going above and beyond with no realistic opportunities and empty promises about promotional advancement. Advancement if any was on a needed or "desperate" basis to those who could move with a substitution in mind. However many times if there was a spot available it was - "If it ain't broke why fix it" attitude. Gossip was like wildfire and nothing could ever stay a secret because store management would tell everyone despite saying it was a secret. Even if you heard it and was told to keep quiet, you would hear it from someone else who heard. Conversations were sometimes inappropriate and lewd with management even suggesting that they break up with a partner just to keep them working.

Explore other reviews about Crate and Barrel

1.0
29 June 2026
Recommend
CEO approval
Business outlook

Pros

The only saving grace is the people I've worked with . Other than that I'd leave a negative star if I could.

Cons

The CEO Janet Hayes has taken away additional employee discounts . At a certain time of the year we used to get an additional 15% off on top of our regular discounts. GONE! If an in store customer would like to have an item that ships directly from the vendor we offer free shipping . If an employee would like to do the same not only do we have to pay for shipping but our discounts can no longer be applied . How low can you go? What a great way to motivate the employees and show us all that we are just numbers and you could care less about us . This company doesn't care about it's workers and I wouldn't tell someone I don't like to work there. Every location is experiencing high turnover as management is typically incompetent and focuses on all the wrong things. Training is laughable and most designers are thrown to the wolves with high expectations after a few videos . You can not make as much as advertised so don't waste your time. Most don't stick around more than 3-6 months . You have to have open availability and they don't care if you go to church or need family time . There will be no work life balance . Constant updates are always required . What are you selling ? What are your future sales ? How many cards have you opened or how many emails can you capture? How many in home visits have you made ? Speaking of which did you know they send women to in home visits by themselves without vetting clients in the store first ? Another huge potential lawsuit on the horizon.

1
See reviews by: Helpful|Rating|Date|All