Pros
All of the people are amazing, hiring is very strict and no one gets into Crew who isn't a quality person/worker. This keeps pay competitive, and the work atmosphere excellent. Benefits are nice, tuition reimbursement, student loan repayment, HSA, and more. The culture is amazing, and employees and management are empowered to truly make the customer happy by whatever means necessary. Employees are truly appreciated with constant team meetings, contest prizes, corporate recognition, etc. Training is encouraged and highly effective, with classes being taken in person at the corporate office. All the classes I have taken have been amazing. All online training is structured and easy to follow. Working with customers is great, which is what I love, and you get some sales experience with upselling, and customer service experience by dealing with issues that arise, as well as a little management experience for associates if you help train new employees and assist managers with their duties. Scheduling is a breeze, all of it goes through an app which makes communication easy and automated. No chaos in trading or covering shifts since all employees have the responsibility of managing their shifts through the app. Everything is a few weeks out scheduled, and requesting time off or availability is simple. Once again, the people are great. The culture is great. All management and corporate employees are truly invested in the company and the "Crew Values" and make sure all employees and customers are happy. It's run like places used to be, and if you put in your hard work, you WILL be recognized.
Cons
You WILL work outside. Extreme hot, extreme cold. I'm used to it but to some it can be a little much. To me, it's the trade-off for working somewhere so awesome. Hours can vary if you are full time/management. You will not always have the same schedule, and may work till 10pm or start at 5am, or both. Most schedules are "guidelines" and you will often stay over as full-time, if it says 2, you're not leaving until 3:30 and the closers come in. Similarly, you will get sent home other days early. You get to judge the days more accurately the longer you work though. Part-timers are usually set in stone. I do wish there was more variation in times for managers, if certain people preferred certain times and there was sufficient coverage, that everyone had a set schedule more often, instead of it varying wildly week to week. Maybe loading will become more automated in the future, it's not for everyone and it's usually everyone's least favorite thing to do, but everyone ensures proper rotation while loading the vehicles so that you don't get burnt out. You better like walking, most days for me are 5+ miles, which I enjoy, however this may be a con to some. You will be very tired at the end of full-time shifts. My location seems to be understaffed. Other locations may not have this issue. Most normal to busy days are super hectic and you literally will not have a chance to even sit down and rest your legs for at least 5+ hours, unless you go to the bathroom. Which- is the only place there even is to sit down besides the manager's chair. You will be doing lots of standing and literally no sitting, besides a bathroom break, or your lunch break. I wish there was more staffing so employees could take a few 5 minute breathers throughout the day so it wasn't as taxing, or at least places to sit down in the office for employees besides one or two chairs.