Pros
Pay is decent once you get to tier 2 and 3. Discount is great if you use the product.
Cons
They preach a lot of values with no follow through. Upper management constantly talks about open door policies and they’re there to serve you which is not the case. They say to speak up but don’t want you speaking in a team meeting setting because they don’t want other employees hearing what’s wrong. Moving up in member care requires work to be done off the clock unless you nag for time during work hours to work on it. All in all when you’re hired they push really hard to make it seem like a great place to be but once you’re out of training it’s just another call center. They also put the blame on the individual if you take anytime off as the reason for any burnout. “Power of one”. One person calls out it causes a spiral effect and that’s the whole reason we’re back to back calls.