Great remote environment, broken promises - Sales Associate Cross Country Employee Review

1.0
29 June 2026
Recommend
CEO approval
Business outlook

Pros

Remote first environment, co workers are great.

Cons

I genuinely wanted to build a long-term career with the company. Unfortunately, my experience was impacted by repeated instances where commitments made by leadership were not followed through. Within the Enterprise Sales division, I observed significant leadership and organizational challenges during my time there. Communication around compensation, commission plans, and career advancement was often inconsistent. There were multiple discussions about updated commission structures, increased earning opportunities, and promotional paths that ultimately did not materialize, which made it difficult to maintain confidence in leadership. I also perceived inconsistency in how employees were evaluated and retained. It often appeared that personal relationships influenced opportunities and employment decisions more than performance, which negatively affected morale across the team. It’s disappointing because I believe the company has talented people and strong potential. I truly wish my experience at Cross Country had been different.

Explore other reviews about Cross Country

5.0
28 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Work from home, flexibility and commission

Cons

Taking on too many responsibilities beyond your primary role simultaneously can create challenges.

1.0
4 June 2026
Recommend
CEO approval
Business outlook

Pros

Nothing in my short dealings with them.

Cons

This is a company that places healthcare providers for locum assignments. My experience was that I accepted an assignment (they reached out to me) and rearranged my life and the lives of my other co-workers to accept an assignment. Then, I received no communication until an email with regrets that the assignment parameters were changing. I took great pains to ensure they knew that I did not have a specific credential and my rep apparently did not know the credential was required for this assignment. Extremely poor interaction, lack of communication. There are many, many companies that do this work that are great to partner with - avoid this one. As a locum, you are already stepping into an unfamiliar role and you must be able to trust the information you are provided with at the outset. Additionally, it often takes Herculean efforts to arrange schedules to be able to pick up assignments on the fly. This company is not trustworthy and they do not seem to care about the inconveniences they cause or the revenue / opportunities lost due to their carelessness or ignorance.

1
avatar
Cross Country Response
3w
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet expectations. At Cross Country, we strive to provide exceptional service and support, and we take concerns like yours seriously. We appreciate your comments and would welcome the opportunity to learn more about your experience so we can address your concerns and improve moving forward.
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