Outro - Loan Delivery Analyst CrossCountry Mortgage Employee Review

Great flexibility and strong corporate support.

The corporate marketing team likes to oversee marketing efforts, leaving little autonomy and collaboration opportunities for branch/local marketing employees.

Seems like a pretty good gig for sales people, not so much for operations. Being fully remote is great.

You will learn to become a pseudo loan officer, processor, and underwriter just trying to close a loan. No other departments communicate with each other and the goal is speed so the quality is awful. They would rather buy a loan back than take a day extra to close it. Turns time are 24hrs and a rush under 4hrs. They load you up with 100+ loans even if you cannot accommodate them and their compensation subpar. You are often brutally accosted by sales team for not being quicker and your managers and HR will do nothing about it. They will state they do not give any annual or performance pay raises because the per file bonus is enough compensation. Sadly, you will have to close more loans to make more bonus and if you make a mistake in the rush of things they will revoke your bonus. They will work you to the bone and still tell you that you aren’t good enough.