Remote Work that's better than the rest - Customer Success Manager Crossover for Work Employee Review

5.0
8 Oct 2019
Recommend
CEO approval
Business outlook

Pros

Working for Crossover for work has been a rollercoaster over the last two years, but it's a rollercoaster ride that I'd invite others to join. Crossover is a growing company and offers fully remote work. Work weeks are 40 hours and you're free for the most part to make your own schedule. One of the best perks of being fully remote is being able to work wherever. I've worked in multiple locations in my two years and plan to add to that list in the near future. Leadership empowers you to be the best employee with compensation that's higher than the industry average. Joining Crossover (T3) has changed my life and my family's life.

Cons

-Being 100% remote with no meetups with your teammates can be difficult. -Managing timezones can be difficult because the teams are global

avatar
Crossover for Work Response
5y
Thank you so much for taking time to share your thoughts. We are thrilled you are enjoying Crossover this much. We do know that it can be difficult building team camaraderie in the remote environment and encourage our managers to assist with this as well as many tools to connect.

Explore other reviews about Crossover for Work

5.0
26 Sept 2025
Recommend
CEO approval
Business outlook

Pros

great company to work for, salary on time

Cons

Demanding work and expects excellence

2
avatar
Crossover for Work Response
9mo
Glad to hear it’s a great fit and that pay’s been smooth. And yes—the bar is high by design. Thanks for the 5 stars and for leaning into the challenge.
2.0
30 July 2018
Recommend
CEO approval
Business outlook

Pros

Crossover does require work from home. For many, this is a good thing and, for me, helped productivity. The salary is good, but depending upon your country's tax situation it might not be as good as it seems on the surface.

Cons

Where do I start? I tried to be objective with my 2-star rating; Crossover isn't unethical or stealing from their employees or anything like that. However, for a seasoned professional, be warned... I joined in one of the Very High Dollar executive-level positions being driven by their desire to acquire 50+ companies in the near term. I'm in the US. As such (and I knew this going in), the tax consequences for being a contractor are non-trivial. There's also the consideration that you must fund any perks yourself - healthcare, retirement, etc. While the salary is generous enough to do that, it's not as shiny as it seems on the surface. Your mileage may vary depending upon your home country. What I really disliked: Constant tracking/ justification of work stream. Seriously. As others have pointed out, it's difficult to actually *get* credit for a full work week without working extra. Especially in some of the higher-level, more 'creative' positions such as architect, product management, etc. there's minimal or no opportunity to review or think over things. For me, I work in bursts followed by small distractions in which I'm running the problems in the background of my thoughts. A variety of coworkers and management in my history have almost universally commented about the volume of good work I produce. Even my peers at Crossover had no problem with the quantity or quality of my production. However, their tracking software and systems simply don't credit anything other than linear, constant "work". This was bad for me, resulting in me working extra, reworking things as I attempting to change my processes, "faking" it, or simply working longer to attempt to make my hours. I also felt bad for some of the more junior or "factory" positions. It really is tracked by the minute, with lots of incentive to find "problems" with productivity. This is really a thinly-veiled method of wringing blood out of a turnip, by finding flaws or gaps and essentially docking pay. Yeah, the salaries are good but the amount of ancillary work that goes into making "real" hours is awful, and I felt like a chump contributing to it. I had to quit for my sanity.

1585
avatar
Crossover for Work Response
7y
We appreciate your review. Our wages are paid in USD, so it's not going to be as competitive in high tech markets like San Francisco or Boston in the United States where software development is ultra-competitive. However, wages for the same jobs are very competitive in other US cities and outside the US. Sometimes these wages can be 5-6x the local average. Our business model is unique and isn't for everyone. We aren't trying to be like everyone else. The future of work is being redefined. We pride ourselves in being a pioneer in this new paradigm. If you want to know more about this work model, you can read about it here: https://medium.com/@crossoverforwork/the-factory-model-enabling-massive-scale-across-business-functions-98b18ad574f8
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