Great Product, Lousy Support and Senior and Middle Management - Corporate Account Manager CrowdStrike Employee Review

3.0
27 Jan 2024
Recommend
CEO approval
Business outlook

Pros

Great Product really respected in the industry and actually solves real problems

Cons

Support was a nightmare. AM's were doing most of the work of a technical account manager. The role quickly turns into Account Management, Sales and Customer success. Base pay is not enough for the work you do. Need to build out a CSM team.

avatar
CrowdStrike Response
2y
Thank you for your feedback. We love hearing great things about our product. We are disheartened to hear your comments on support and advocacy. Please know supporting our people as we grow and scale continues to be our number one priority. We encourage you to reach out to Lindsey N. in Employee Experience or your HR Business Partner so we can ensure you are fully supported here. Thank you for all that you do.

Explore other reviews about CrowdStrike

5.0
9 June 2026
Recommend
CEO approval
Business outlook

Pros

Supportive and encouraging work environment with great people. Growth opportunities and career advancement. Fun and collaborative work culture.

Cons

Pay could be higher, but potential for over achieving quota.

3.0
27 May 2026
Recommend
CEO approval
Business outlook

Pros

Remote work culture Is excellent, innovative tech, company's growth and opportunities to protect clients. Felt fortunate to have worked for this organization that has a strong growth tragectoruy and protects clients.

Cons

Manager/Director level: Poor communication from team manager/director, with little to no direction and the lack of team morale. Team members were on their own after training and most meetings could've been an email. The presence of the director was the equivalent of a virtual bulletin board. No ownership was taken from management to lead or guide the team and no sense of loyalty exists between management and team members. Good talent was squandered due to complacency and lack of direction. Company: Con for the company is the unfortunate lay offs that happened after leaving the company. It's a shame they laid off veterans from my former team. The writing on the wall was apparent, from outsourced new hires to the non-competitive compensation for newer hires. The company went from a fun and competitive start up to a disconnected company trying to emulate tech industry trends and "balances the budget" AKA lay offs, to look good to share holders. For a company that nets huge profits year after year, layoffs shouldn't be part of the reality.

See reviews by: Helpful|Rating|Date|All