No longer the best company - Project Manager Crown Castle Employee Review

2.0
10 May 2019
Recommend
CEO approval
Business outlook

Pros

Benefits are ok, PTO is great, and they pay well.

Cons

Crown Castle used to care about their employees, you used to get promoted based off of what you know and how hard you work rather than who you know. Seniored employees are opting to retire early or leave because as long as you are friends with upper management or suck up to upper management, they will move you into management jobs whether you are qualified or not. I see so many qualified people that are being looked over and lied to because upper management already has someone in mind for positions that they are not qualified for. The advice to get ahead is to become friends with Directors and higher ups- MidWest Area is Well known for doing this . The company keeps taking away the reasons why people loved Crown to begin with. The bonus structure changed and not to our benefit, budget cuts makes the company no longer a work hard play hard meaning there are no rewards to your long days anymore. It used to be if you had an exceeds you would get a pay raise and be able to top out your bonus, they no longer do this and wonder why they score low on “ pay for performance” questions on the employee survey. You used to never hear of people wanting to leave or look elsewhere for employment and it’s way more common now than ever. They will not budge on working remotely although they are a telecommunications company. The office politics are just not worth it. To save money they are enforcing a do more with less structure meaning, they aren’t in a hiring freeze but you must really be struggling in order for them to backfill a position. Since they started doing this, there has been minimal movement in the company so when someone is just moved into a position without opening a job requisition, it’s noticeable. There is just not a lot of legitimate opportunities anymore.

avatar
Crown Castle Response
7y
Thank you for writing such a detailed review with suggestions for ways we can improve. We’re proud of our benefits package, which includes good healthcare, competitive PTO, and a number of other market-leading benefits, but we’re always looking at how we can improve them. We do cover families with our health insurance to the same level as our employees. But you’re right that we don’t offer permanent work-from-home across the company. This is because we believe we’re better when we’re physically together with other employees whenever possible – that’s an important part of our culture. Thanks for your suggestion on exit interviews – it’s something we’re looking at the possibility of introducing. If you have questions on any of our benefits, our Your Connection team is there to help. You can find their contact details on our intranet home page.

Explore other reviews about Crown Castle

5.0
23 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great place to work. Although there has been a lot of change over the past few years, I feel the company is back on track. Culture has been dramatically improved.

Cons

Not much at this time. Still lots of change ahead though as the company transforms into a tower focused company.

1.0
11 May 2026
Recommend
CEO approval
Business outlook

Pros

Depending on who is running your team (I’ve had 3 different team leads in the 3 years that I’ve been a full time employee,) some have provided great mentoring, and have taught me a lot.

Cons

Job security is extremely unstable, and employees often feel like they are one decision away from becoming part of another layoff statistic. In my experience, women were not always treated equitably compared to their male counterparts, depending heavily on the leadership structure within the department. The company also showed limited willingness to accommodate health conditions, often searching for loopholes to minimize support, assistance, or benefits during times when employees and their families needed them most. Leadership roles often felt transactional and tied directly to the company’s immediate operational goals. For example, when a department needed growth, leadership would bring in individuals with strong industry relationships, connections, and expertise to help expand profitability and establish the department. However, once those goals were achieved and the leader’s network or strategic value had been fully utilized, the company would frequently move on from them—either through reassignment or termination—in favor of the next person who fit the company’s evolving objectives. Overall, the culture created an environment where many employees felt expendable rather than valued long-term.

See reviews by: Helpful|Rating|Date|All