Pros
Teammates; there are some wonderful people you'll get to know working at Crump. Benefits; they are standard for most companies owned by banks the size of Truist but are still very nice. Remote capabilities; much of this stemmed from COVID last year, but is lasting after the fact for most positions. Growth potential; there is a lot of movement within the company right now but in general, Truist included, there is a lot of opportunity.
Cons
It's hard to write too much bad simply because I joined Crump with the assumption I'd spend my career growing there. I was among the most upset when I came to realize I couldn't continue working at the company and needed to seek other employment for the sake of my health and my personal relationships. Nearly everyone at Crump works hard and means well - there's a strong focus on building forward and improving technology (admittedly for operations - because Sales had some updates years before and Operations remained woefully behind). But frequently, they miss the mark and their incredibly lean hiring puts undue burden on all teammates, but especially leaders (you know, the ones who don't make overtime). Some teams will absolutely rely on mandatory overtime, driving large groups of a department to leave like dominoes falling. Other teams will keep piling more and more work on with a shrug and "try to get it done best you can". Caseloads of 200-300 with agents calling daily for updates. This is put under the guise of being temporary, but continued for many years and only seemed to worsen. Nearly every time a manager or above left the company, the positions were 'shifted' and someone absorbed the role - rather than filling it. Truist's grip on the company became increasingly obvious. Everybody frequently talks of how obvious it's become Crump is just another investment they want to squeeze as much profit out without truly making the best choices for the business. If profits can stay the same (for now) losing 10% of employees; that's good and fine. Until it's not, and the notoriously low salaries for many employees cause stronger and stronger employees to quit. I wasn't the first, or the last, of the 2021 turnover wave. The biggest issue is the lack of transparency from C-level and upper management down. It just doesn't exist. Individual contributors and first level supervisors very occasionally get a glimpse of honesty, but more often than not leadership (upper management +) will glide over issues or flat out lie. The assumption is that teammates don't frankly talk to one another, and they do. It lends to a company that doesn't believe or trust their management (as many previous reviews have similarly stated). Too much micromanagement as well from certain leaders to leaders. If your function has you reporting to a C-level or similar, you probably aren't as intimately familiar with the team goings on as the supervisor or manager.