role is actually: Remote Inside Sales Rep Making Outbound Calls - Territory Manager (Outside Sales) Custom Ink Employee Review

4.0
17 Oct 2019
Recommend
CEO approval
Business outlook

Pros

Company culture overall is great. Working remotely means you don't have access to the same on-site benefits others discuss here but that's to be expected. Health benefits are excellent.

Cons

1 - This is not a traditional outside sales role. The majority of your time is spent outbound cold calling on the phone. 2 - There is a significant amount of time spent in meetings. I've never seen so many team meetings in other sales roles. Our job was to be out selling rather than sitting in 2 team meetings per week, a one on one per week, and a monthly team call. On top of that, "chatter" is expected within the team via email and chat. If you're working hard on cold calling and also sourcing quality leads and the chat is dead, you'll be prodded to "get some chatter started". 3 - "Leads" are provided but they are not remotely qualified. You frequently have competitors in your lead list, outdated information, or the wrong contact. It's normal to spend up to 20 minutes on 1 call trying to find the right contact. When you are supposed to log 30 calls a day with leads like that and have 2 meetings per day, it's way too much. On top of that, you're not making quality calls, you're just relying on volume to try to reach someone who hopefully will make time to talk to you. Overall, the outside sales team is being run like a remote outbound call center with rather than a true territory account manager role.

Explore other reviews about Custom Ink

5.0
24 May 2026
Recommend
CEO approval
Business outlook

Pros

Friendly staff and flexible hours made for pleasant work environment

Cons

The commute was too great

1.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits and diversity initiative at the time.

Cons

The company lied about what the job was. A "community building local representative" for their brick and mortar stores ended up just being a cold calling job and taking incoming calls for other stores. No room to move up. The management was the worst I ever worked for. Weird rules where they signed the lease, including someone having to stay in the store in inclement dangerous weather. Most of the "old school" employees I came into contact with drank the Kool Aid in a weird way that left no room for criticism. I left in 2022 and have been watching the rating here fall for all the years since. Could have been a great company but I wouldn't ever give them my energy now, as an employee or customer.

2
avatar
Custom Ink Response
3w
Thank you for reflecting on your time with us and sharing your honest feedback. We are pleased to know that our benefits and commitment to diversity initiatives were positive elements of your experience. We are truly sorry to hear about your frustration regarding the daily responsibilities of your role, our historical store safety guidelines, and the management culture you experienced. Providing transparent expectations and ensuring a safe, respectful environment for our team members are core priorities, and we regret that your experience did not reflect this. Although you transitioned away from the company in 2022, your insights are valuable as we look back at our operational history and work to strengthen our organization moving forward. Thank you for your past contributions to the team, and we wish you continued success in your professional journey.
See reviews by: Helpful|Rating|Date|All