More than a Job - Sales Associate Custom Ink Employee Review

5.0
18 June 2020
Recommend
CEO approval
Business outlook

Pros

I have enjoyed every single moment of working at Custom Ink. The company takes its core values into consideration during the hiring process, which creates a strong team with personalities that vary but mesh well together. I've never been in a similar work environment. Working in sales, there is a direct reflection of how hard you work to how much you're paid because there is a commission "bonus" based on your performance, but the base salary is high enough that you can earn a living even doing the bare minimum. However, the culture of Custom Ink drives a growth mindset unparalleled by any company I've worked at or researched, so very few employees perform at the bare minimum. There are ample opportunities for professional development and growth, nothing like I've ever seen before. The company doesn't just set you up for success within the company (while that is the goal) but it helps to develop long-term goals and skills that can benefit you throughout your career. I have always felt taken care of as an individual within the company. I have a few personal circumstances that oftentimes require special accommodation, and the company has always supported me and met my needs immediately and without judgment. Custom Ink hires genuinely good people and holds its employees to high moral and professional standards. It comes across well in employee retention and morale. When in the office, there's free food, both a stocked kitchen and regular catered meals. There are frequent fun event days. I will never forget being served blueberry pancakes for breakfast by the Vice President, and many employees look forward to "puppy day" annually where the company's volunteer program brings in adoptable animals to play with. I'd also call-out that the company HAS a volunteer program, which really sold me on Custom Ink when I was applying for jobs. Not only does my work/life balance allow for me to volunteer, but it is also encouraged and supported by the company.

Cons

The bar has now been set too high. Nothing will ever compare.

Explore other reviews about Custom Ink

5.0
24 May 2026
Recommend
CEO approval
Business outlook

Pros

Friendly staff and flexible hours made for pleasant work environment

Cons

The commute was too great

1.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits and diversity initiative at the time.

Cons

The company lied about what the job was. A "community building local representative" for their brick and mortar stores ended up just being a cold calling job and taking incoming calls for other stores. No room to move up. The management was the worst I ever worked for. Weird rules where they signed the lease, including someone having to stay in the store in inclement dangerous weather. Most of the "old school" employees I came into contact with drank the Kool Aid in a weird way that left no room for criticism. I left in 2022 and have been watching the rating here fall for all the years since. Could have been a great company but I wouldn't ever give them my energy now, as an employee or customer.

2
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Custom Ink Response
3w
Thank you for reflecting on your time with us and sharing your honest feedback. We are pleased to know that our benefits and commitment to diversity initiatives were positive elements of your experience. We are truly sorry to hear about your frustration regarding the daily responsibilities of your role, our historical store safety guidelines, and the management culture you experienced. Providing transparent expectations and ensuring a safe, respectful environment for our team members are core priorities, and we regret that your experience did not reflect this. Although you transitioned away from the company in 2022, your insights are valuable as we look back at our operational history and work to strengthen our organization moving forward. Thank you for your past contributions to the team, and we wish you continued success in your professional journey.
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