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      Custom Ink

      Engaged employer

      Custom Ink reviews

      Satisfaction Assurance Associate - Anonymous employee Custom Ink Employee Review

      4.0
      12 Apr 2015
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Really collaborative, team-oriented environment; great feedback loops to leadership; great soft benefits (food, coffee, prizes, etc); wonderful health insurance; flexible hours; opportunity for advancement in a growing department; strong on-boarding/training program

      Cons

      Young company that is still establishing itself; required overtime hours during busy seasons (fall and spring) without the ability to take much time off due to heavy workload; company is growing very quickly, and it may be overwhelming; leaders are often very young and learning themselves; vet tech-oriented office, so you need computer skills; LOTS of multi-tasking required; performance-based pay goals can be difficult to hit consistently

      Explore other reviews about Custom Ink

      5.0
      24 May 2026
      Assistant project manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Friendly staff and flexible hours made for pleasant work environment

      Cons

      The commute was too great

      1.0
      26 May 2026
      Store representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Good benefits and diversity initiative at the time.

      Cons

      The company lied about what the job was. A "community building local representative" for their brick and mortar stores ended up just being a cold calling job and taking incoming calls for other stores. No room to move up. The management was the worst I ever worked for. Weird rules where they signed the lease, including someone having to stay in the store in inclement dangerous weather. Most of the "old school" employees I came into contact with drank the Kool Aid in a weird way that left no room for criticism. I left in 2022 and have been watching the rating here fall for all the years since. Could have been a great company but I wouldn't ever give them my energy now, as an employee or customer.

      2
      avatar
      Custom Ink Response
      1w
      Thank you for reflecting on your time with us and sharing your honest feedback. We are pleased to know that our benefits and commitment to diversity initiatives were positive elements of your experience. We are truly sorry to hear about your frustration regarding the daily responsibilities of your role, our historical store safety guidelines, and the management culture you experienced. Providing transparent expectations and ensuring a safe, respectful environment for our team members are core priorities, and we regret that your experience did not reflect this. Although you transitioned away from the company in 2022, your insights are valuable as we look back at our operational history and work to strengthen our organization moving forward. Thank you for your past contributions to the team, and we wish you continued success in your professional journey.
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