Has Become More Flash Than Substance - Anonymous employee Custom Ink Employee Review

1.0
11 June 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

1. Outstanding benefits plan. If you're married , you pay 100% for your spouse, however. 2. 401K with a match. 3. A decent straight-out-of-college job. Don't stay too long, though. 4. Truly values the customer experience.

Cons

1. Management spends a ton of money on large TVs that replay CustomInk commercials over and over again, while telling long-tenured, hard working employees, who's day to day jobs expand well beyond the job description that they cannot have fair-market salaries or raises more than 3-5% for great and outstanding performance. It's like hearing someone with a Ferrari complaining that they can't afford groceries. 2. Free snacks and catered Thursday lunches, frozen yogurt, flashy patios, and small value busy season contests with only a handful of winners hide a culture that is unwilling to admit that money is spent on shiny distractions instead of employee development. 3. "Start up" culture is still prevalent, where chasing the "new thing" that Marketing or Business Development wants to do is given priority over mastering the segments CustomInk already excels in. 4. Instead of developing and growing internal employees into future leaders, will bring in outside "talent." This "talent" is often paid 2-3 times more than veteran employees they oversee, takes credit for what those veteran employees are doing, and contributes little to no value to advancing the company. Too many VP level people have been hired from outside that oversee teams of 3-4 people max. 5. People are treated like computer systems, being forced to work OT and given limited growth opportunities, while internal computer systems are about 5 years behind where they need to be.

Explore other reviews about Custom Ink

5.0
24 May 2026
Recommend
CEO approval
Business outlook

Pros

Friendly staff and flexible hours made for pleasant work environment

Cons

The commute was too great

1.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits and diversity initiative at the time.

Cons

The company lied about what the job was. A "community building local representative" for their brick and mortar stores ended up just being a cold calling job and taking incoming calls for other stores. No room to move up. The management was the worst I ever worked for. Weird rules where they signed the lease, including someone having to stay in the store in inclement dangerous weather. Most of the "old school" employees I came into contact with drank the Kool Aid in a weird way that left no room for criticism. I left in 2022 and have been watching the rating here fall for all the years since. Could have been a great company but I wouldn't ever give them my energy now, as an employee or customer.

2
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Custom Ink Response
1w
Thank you for reflecting on your time with us and sharing your honest feedback. We are pleased to know that our benefits and commitment to diversity initiatives were positive elements of your experience. We are truly sorry to hear about your frustration regarding the daily responsibilities of your role, our historical store safety guidelines, and the management culture you experienced. Providing transparent expectations and ensuring a safe, respectful environment for our team members are core priorities, and we regret that your experience did not reflect this. Although you transitioned away from the company in 2022, your insights are valuable as we look back at our operational history and work to strengthen our organization moving forward. Thank you for your past contributions to the team, and we wish you continued success in your professional journey.
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