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      Custom Ink

      Engaged employer

      Custom Ink reviews

      A great place to work until it wasn’t. - Manager Custom Ink Employee Review

      3.0
      16 July 2023
      Manager
      Recommend
      CEO approval
      Business outlook

      Pros

      - Inexpensive health insurance - Learning & Development opportunities - Peer group was amazing and encouraging - Team took pride in their work - Immediate supervisor was pragmatic and allowed for autonomy - Felt that I could be honest and open without repercussions, at least until August 2022.

      Cons

      - It was as if the company did a 180° shift late summer 2022: went from treating folks with respect to making them feel like they were nothing more than their production. - Company brought in leaders that didn’t fit the brand. Their arrogance, ego and lack of leadership led to massive breaks in trust. - The site closures were not planned well at all. There was so much care and thought that went into taking care of those who were laid off, but it was as if no consideration was put into the repercussions of the closures. The production team in Dallas was hit hard because of the terrible planning. - Senior leadership team is clearly disjointed and not aligned. Marc seemed to hide behind the board and other SLT members when unpopular decisions were made.

      avatar
      Custom Ink Response
      2y
      Thank you for providing your feedback to us. Your insight helps us better understand how we can improve. We’re glad you were happy with the benefits, learning opportunities, your leadership, and more. Although we tried to support impacted Inkers with generous severance packages and an extended benefits period, we understand how difficult this experience has been and will share your feedback with our team. If you want to share further thoughts or feedback, please reach out to us directly at inkerfeedback@customink.com.

      Explore other reviews about Custom Ink

      5.0
      24 May 2026
      Assistant project manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Friendly staff and flexible hours made for pleasant work environment

      Cons

      The commute was too great

      1.0
      26 May 2026
      Store representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Good benefits and diversity initiative at the time.

      Cons

      The company lied about what the job was. A "community building local representative" for their brick and mortar stores ended up just being a cold calling job and taking incoming calls for other stores. No room to move up. The management was the worst I ever worked for. Weird rules where they signed the lease, including someone having to stay in the store in inclement dangerous weather. Most of the "old school" employees I came into contact with drank the Kool Aid in a weird way that left no room for criticism. I left in 2022 and have been watching the rating here fall for all the years since. Could have been a great company but I wouldn't ever give them my energy now, as an employee or customer.

      2
      avatar
      Custom Ink Response
      1d
      Thank you for reflecting on your time with us and sharing your honest feedback. We are pleased to know that our benefits and commitment to diversity initiatives were positive elements of your experience. We are truly sorry to hear about your frustration regarding the daily responsibilities of your role, our historical store safety guidelines, and the management culture you experienced. Providing transparent expectations and ensuring a safe, respectful environment for our team members are core priorities, and we regret that your experience did not reflect this. Although you transitioned away from the company in 2022, your insights are valuable as we look back at our operational history and work to strengthen our organization moving forward. Thank you for your past contributions to the team, and we wish you continued success in your professional journey.
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