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Customer Systems

Is this your company?

Just get the experience and leave!! - Principal Consultant Customer Systems Employee Review

2.0
16 Jan 2013
Recommend
CEO approval
Business outlook

Pros

- Experience (Smaller firm = more hands on experience and responsibility) - Better salaries for the first 3 years than most companies in the same sector - Brilliant co-workers (the majority anyway)

Cons

- People think you work in a call centre as the company is not well known - Socialising amongst peers is forbidden - Highly skewed methods of bonuses and promotions. The more you kiss a**, the further you'll go - Management's attitude towards employees is appalling

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Customer Systems Response
12y
Comments from Steve A Firstly, please see html://www.customersystems.com/employeefeedback Again, some of this duplicates to a degree some criticisms which also appear in either or both of the 2 reviews above and so I will refer you to the replies above rather than repeat. [The more you kiss a, the further you'll go] We are certainly not aiming for an ass-kissing or yes-man culture. On the other hand, turn things on their head and look at it another way. If you refuse to listen and learn and constantly think you know better than the people who run the company, then, in a sense, I admire your boldness and determination, but I wonder whether you are missing an opportunity. Once you rise to a certain level, further layers of technical skill become less relevant and the acquisition of soft skills becomes more important. Some of the very bright, but very technically orientated people we hire struggle with this and resist it, finding it counter-intuitive. My contention is that, if you listen and learn, than you will go further - in work/business generally - but I don't think of that as ass-kissing. I think of it as making the most of an opportunity. However, it does require you to loosen your mind a bit. By the way, when I say "listen and learn" I do not mean to recommend slavishly and uncritically accepting that everything which comes down from more senior people is automatically true. What I mean is being prepared to accept that some of the things that more experienced people tell you may turn out to be right even if they seem counter-intuitive and even if your initial reaction is to reject them. This can involve being prepared to test ideas that you do not immediately have faith in. Now if, instead, you treat all this as a reason to get frustrated and hostile (to me for instance), and then you cast around for some people to share your frustrations with, then before long you will succeed in starting a mutual whining club and it will seem like you have found your forte in life (and perhaps you have). If you are at the senior end and use your seniority to infect some less senior people with the same attitude, then you will have succeeded in stamping your approach and its effect on some other people's careers as well as your own. One of my favourite cartoons is of two caterpillars watching a butterfly soar past them. One says to the other, "You'll never get me up in one of those." [Socialising amongst peers is forbidden] This is a ridiculous assertion and totally untrue. If you are referring to the era and sequence of events I think you are referring to, then the issue was not the socialisation but the fact that a group of consultants who had been in the office for a while (unfortunately because we were short of work at the time) had got into the habit of all taking a leisurely lunch-break together lasting up to 3 times the contracted lunch-break, pretty much every day, and then all naffing off home as fast as they possibly could at the end of the day and then not even necessarily making it into the office on time in the morning. This also involved some more senior consultants leading quite new people into believing that this was the normal and acceptable way to behave in a professional job. It isn't.

Explore other reviews about Customer Systems

5.0
31 May 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I was a foreign student from a good school and good GPA, but not much luck with the 'bigger guys'. It was Customer Systems that took a chance on me, and helped me find my passion with a career that I still enjoy to this day, 10 years later. Customer Systems is a 'job on steroids', within months, you develop true deep expertise; and that's not just a company slogan, your expertise gets validated everytime you visit clients and see how you compare against others. I can speak for 'my generation', we all had stories of beating Oracle at their own game. We all had a strong 'can do' spirit that CS instilled in us, and we had so much fun at our clients sides In the span of 6 years I worked at over 18 clients in six industry sectors. I started with Siebel CRM, but CS recognized that I enjoy reports too, so they helped me develop expertise in OBIEE. Not a single dull moment The hiring salary was low, yes, but within two years I was making more money than my friends who started at the same time, and the gap continued to grow. Added bonus: Being a foreigner, it was Customer Systems that sponsored my green card application so that I don't have to worry about visas. I left CS as I decided I need to slow down on the travel side and spend more time with family and friends. I wish everyone at CS the best !

Cons

The job is sometimes too demanding and can affect your personal life, a lot of 'lost time' in travel when you are working on remote assignments, but that's no surprise; you are told that from the getgo. It's fun in the first few years, ok later on, but then becomes too much. There isn't much 'telecommuting' or 'work from home', at least not in my time. but again, they are clear about that from day 1.

5.0
24 July 2013
Recommend
CEO approval
Business outlook

Pros

Excellent training program: Customer Systems turned me into a valuable consultant in six weeks through its rigorous training program. Esprit de corps: More than a decade after leaving Customer Systems I am fortunate to count many of my former colleagues as close friends. Experience: There are not many entry level positions that accord the level of responsibility that one is expected to take at Customer Systems. Skills: The techincal training was superb. What I did not realise at the time, but became aware of as I moved into a different industry, was how many transferable consulting skills I learned. These included project management, business processe re-engineering, change mananagement and the ability and confidence to communicate effectively with a wide range of people from executives down. Integrity: Steve and Duncan made this central. Many firms pay lip service.

Cons

The travel can certainly be arduous, so go in with your eyes open. This is the nature of consulting and is not specific to Customer Systems.

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