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Customer Systems

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Please talk to former employees in person before signing up - Principal Consultant Customer Systems Employee Review

1.0
16 Aug 2013
Recommend
CEO approval
Business outlook

Pros

Hands on experience in projects

Cons

Expect to get treated like a child. Anything you say/do that is not EXACTLY in line with what the MD is thinking will get you in trouble. You WILL not have any freedom to express your ideas or choose your specialisation. I know for a fact that the positive reviews on this site and by either the MD himself or senior management at his request - My source: I still know people who work in the company; Also, please note that the only 3 positive reviews currently on this site are all written within a few days of each other. When the leadership of an organisation resort to such tactics, especially with such level of personal involvement on something that is written online, you only need to extrapolate this scenario to figure out what happens within the actual firm. The MD, in his replies to the negative reviews, keeps talking about how many existing and former employees keep praising Customer Systems about how fortunate they were to have worked there: My humble advice would be - Please ask the existing employees or any former employees directly for an honest opinion about Customer Systems, more specifically about the management, and then make up your own mind about the company. Now let me address some of the myths that are being propagated with these positive reviews that are on this site: [client list that is second to none] I can name at least 5 IT consultancies off the top of my head (Google for the biggest IT consulting firms in the UK), that work in the same technical spheres as CS (Siebel CRM, OBIEE and SAP CRM), that have more influential and bigger clients than CS. [solve their problems at a fraction of the cost and faster than the big consultancies] The scale of the projects most "big consultancies" deal with are out of the league of what a company like CS can even do, simply because they lack the resources. Conversely, big IT consulting firms are not interested in smaller projects simply because it is not financially viable for them. In a scenario like this, how can a fair comparison be made? Please elaborate. Additionally, if this were true, then why is it that we lost so much business in the last year (We had some of our biggest and longstanding clients leave us)? The amount of work available in the technical spheres of CS's "expertise" has not declined in the last 3 years. [People that I worked with at Customer Systems have progressed similarly and amongst these I see another MD, senior execs at software companies and at all of the main consulting firms, senior managers at many large international corporates] Really? It is absurd that none of the other ex-CS employees know of any one who currently is an MD, Senior Exec or even a Senior Manager at ANY of the major IT consulting firms. I don't know about how the reviewer qualifies a company as a major IT consulting firm, but if it is anywhere along the lines of how most people would define it, this statement is definitely NOT true. [Take with a pinch of salt the views of a consultant who is surprised at a dress code which is simply to wear a smart business suit, white shirt and tie.] Could the MD of CS show me a positive co-relation between employee productivity and wearing white shirts to work? No. The reason being there is none. It's not 1960 and your certainly not Don Draper. Get over it. [Integrity: Steve and Duncan made this central. Many firms pay lip service.] Yes; hiring someone that has no prior work experience, training him for 6 weeks and then selling him to the client as a highly experienced consultant is the epitome of integrity. I'm not saying other firms don't do this, but Mr. Pot, I would appreciate it if you could stop picking on Mr. Kettle.

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Customer Systems Response
12y
Firstly, please see http://www.customersystems.com/employeefeedback . re [I know for a fact that the positive reviews on this site and by either the MD himself or senior management at his request - My source: I still know people who work in the company; Also, please note that the only 3 positive reviews currently on this site are all written within a few days of each other] Accusing me/us of fraudulent misrepresentation is not something that should be done lightly. It is defamatory libel. The truth is much simpler than your silly conspiracy theory. The reason those 3 reviews all appeared within a few days of each other is that, in response to the negative reviews, I contacted 3 ex-employees to see if they would contribute their thoughts to the site. One is someone I have beers with occasionally (and, yes he IS the MD of a consulting company). The other two were people I have not seen since they left the company some years ago. Without hesitation they each enthusiastically agreed to. So, here's what I suggest. You contact me and arrange to get together in a Starbucks and I will show you the email conversations I had with those people. If you think I fabricated the emails, then you can contact those 3 individuals and check out whether they are genuine. Then, when you understand how wrong your accusations are, I would hope that you would publish a public apology on this site and anywhere else you have repeated your false accusations. In truth I doubt whether you have the courage to do this. Lobbing insulting falsehoods from behind a cloak of anonymity is probably much more comfortable. Indeed, I wonder whether you even care whether your damaging comments are true or not. re [why is it that we lost so much business in the last year (We had some of our biggest and longstanding clients leave us)? ] and [40% of their workforce (including some of the senior most people) left the company last year ] seems to me that one of two things are true. Either these are wrong in which case they are further malicious falsehoods or they are right in which case you are violating the confidentiality undertakings you signed and the confidentiality obligations which are deemed by law to be implied in all employment contracts.

Explore other reviews about Customer Systems

5.0
31 May 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I was a foreign student from a good school and good GPA, but not much luck with the 'bigger guys'. It was Customer Systems that took a chance on me, and helped me find my passion with a career that I still enjoy to this day, 10 years later. Customer Systems is a 'job on steroids', within months, you develop true deep expertise; and that's not just a company slogan, your expertise gets validated everytime you visit clients and see how you compare against others. I can speak for 'my generation', we all had stories of beating Oracle at their own game. We all had a strong 'can do' spirit that CS instilled in us, and we had so much fun at our clients sides In the span of 6 years I worked at over 18 clients in six industry sectors. I started with Siebel CRM, but CS recognized that I enjoy reports too, so they helped me develop expertise in OBIEE. Not a single dull moment The hiring salary was low, yes, but within two years I was making more money than my friends who started at the same time, and the gap continued to grow. Added bonus: Being a foreigner, it was Customer Systems that sponsored my green card application so that I don't have to worry about visas. I left CS as I decided I need to slow down on the travel side and spend more time with family and friends. I wish everyone at CS the best !

Cons

The job is sometimes too demanding and can affect your personal life, a lot of 'lost time' in travel when you are working on remote assignments, but that's no surprise; you are told that from the getgo. It's fun in the first few years, ok later on, but then becomes too much. There isn't much 'telecommuting' or 'work from home', at least not in my time. but again, they are clear about that from day 1.

5.0
24 July 2013
Recommend
CEO approval
Business outlook

Pros

Excellent training program: Customer Systems turned me into a valuable consultant in six weeks through its rigorous training program. Esprit de corps: More than a decade after leaving Customer Systems I am fortunate to count many of my former colleagues as close friends. Experience: There are not many entry level positions that accord the level of responsibility that one is expected to take at Customer Systems. Skills: The techincal training was superb. What I did not realise at the time, but became aware of as I moved into a different industry, was how many transferable consulting skills I learned. These included project management, business processe re-engineering, change mananagement and the ability and confidence to communicate effectively with a wide range of people from executives down. Integrity: Steve and Duncan made this central. Many firms pay lip service.

Cons

The travel can certainly be arduous, so go in with your eyes open. This is the nature of consulting and is not specific to Customer Systems.

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