4mo
We were surprised to read this review, as it does not accurately represent the experience or culture of our organization. While we understand that not every role is the right fit for every individual, we feel it’s important to clarify a few points.
In the situation referenced, a client was actively looking to book and management was unaware the employee was unavailable, as no PTO or out-of-office notice had been submitted nor was the "off grid" nature of this trip discussed with any team members. In a client-facing luxury sales role, proactive communication about availability is essential so coverage can be arranged and we are always up front with every sales team member about this from day one.
We also categorically reject the claim that sales representatives are not paid. Our commission structure is clearly documented and consistently honored based on the Commission Agreement each eligible employee signs.
Luxury hospitality is fast-paced and performance-driven, and while that environment is not for everyone, many of our team members thrive within it.