Pros
Some nice people in the business with mostly flexible home working. OK base salary for the market.
Cons
Where to start? Completely unrealistic targets, demonstrative of a company that thinks it is in the only player in the market. Commission scheme that together works with the targets set to ensure you earn little to (probably) nothing in commission. KPIs that are also devoid from reality and plucked from thin air, that are punitive that if you don't hit will dock your commission and put you on a warning. Management who for the most part don't care about the opinions of the sales team - acting more as a whip lasher than leaders. Will constantly bleat on about being a "great place to be a customer and a great place to be an employee" yet don't listen to any feedback with any intention of changing. Customers that have come over from Chess are leaving by the boat load because the business beyond it's CsaaS platform doesn't offer anything unique that the likes of SoftCat or Bytes can't provide, and senior leadership has done plenty to alienate the customer base (constant changing of account managers, signing up the entire customer base to the Csaas platform and notifying them they must email to cancel and billing them if they haven't (illegal and moronic - just look at the Chess reviews on Google and you'll see how people feel about it). Extremely over-diluted sales team with not enough to go around to make hitting targets realistic. Favouritism is rife in the business, and if you're not one of the favourites - good luck you'll be given next to nothing to hit your target and you will judged as if you have the same opportunity to succeed as those who have been handed the cream of the crop. Strategy as a whole in the business is illogical and lacking in understanding of market trends, and almost solely relies off reselling Sophos. How can you call yourself a cyber business when all you really do is sell other companies products and services that are also sold by about 20 other organisations. In a nutshell, Chess bought the CyberLab brand and image to try and put a clean reputation into the market and have thought they can apply the same business model from telecoms and IT to cybersecurity. Most people there in the sales function are unhappy, several have left and those who are still there are there unhappy. In my time in the business I was told in my first week the best thing I could do in the business was to leave (seeing the multiple account managers who managed my accounts before me who were no longer in the business was probably reflective of that). I hardly heard a positive thing said about the business by anyone bar the leadership and management team.
