High work load - Claim Administrator DHL Employee Review

2.0
6 Oct 2024
Recommend
CEO approval
Business outlook

Pros

Not any pros, boring work

Cons

High workload, no benefits at all

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DHL Response
1y
Hello, Thank you for taking the time to share your feedback. We're sorry that your experience with DHL Group has not been positive. Your comments about the high workload and lack of benefits are concerning, and we take them very seriously. We strive to create a supportive and engaging work environment for all our employees, and it's clear we fell short in your case. We're committed to addressing these issues and making improvements where needed. Thank you again for your honesty, and we hope to learn from your experience. Best regards, Your DHL Team

Explore other reviews about DHL

5.0
6 July 2026
Recommend
CEO approval
Business outlook

Pros

I have a lot of good things to say about DHL. The company really cares about their talent. Benefits are good. The pay is good.

Cons

Only bad thing is the micromanaging of some supervisors.

2.0
21 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Salary, peers and 4 ten hour shifts

Cons

Human Resources and Upper Management

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DHL Response
2mo
Hello, Thank you for taking the time to share such detailed feedback about your experience at our Orlando site. We’re glad to read that you valued the salary, the 4x10 shift structure, and especially the relationships with your peers. At the same time, we regret the challenges you described related to senior management behavior, HR involvement, and consistency in people practices. A respectful, professional work environment where policies are applied fairly and leaders act with accountability is fundamental to our culture, and it’s clear there are areas where continued improvement is needed. To clarify, participation in company supported charitable or donation initiatives is strictly voluntary. Employees are not expected or required to contribute, and any perception of pressure is not aligned with our policies or expectations. If these initiatives were experienced differently, we would take that feedback seriously and see it as an opportunity to reflect on how our communications and practices are perceived. While we are sorry to learn that the overall culture did not meet your expectations, we appreciate you clearly outlining your concerns. Feedback like this plays an important role in ongoing reflection and improvement. Thank you for the contributions you made during your time with DHL. We wish you all the best moving forward. Best regards, Your DHL Team
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