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DHL Express

Part of DHL

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Overall a good workplace … but many management flaws make it fall down in some aspects - Customer Service Representative DHL Express Employee Review

3.0
15 June 2023
Recommend
CEO approval
Business outlook

Pros

• Have had lots of opportunities to learn and advance • All the Lower Management I have interacted with have gone above and beyond for their workers • Work culture is incredible • Comfort of having everything pre-established, you do the role that you are hired for • You definitely get out what you put it in, if you work hard and make the networks progression is more than possible to a point. • Many progression pathways • Extremely inclusive, Felt valued by my direct management • The Training is incredibly thorough

Cons

• Internal Hiring is a nightmare, Many broken promises and run arounds, Left myself and many others incredibly frustrated • Time off is heavily weighted, A lot of favoritism when it comes to who gets it, make sure to book it in 6-12 months in advance or fight for it • KPI’s are everything, especially no room to be sick or have outside requirements affect work, • Not mental health friendly, Lots of abuse from customers, not enough support provided, IF YOU HAVE BAD MENTAL HEALTH, BE WARY • Heavy favoritism, certain workers are untouchable, Certain workers will progress even if less qualified • Upper management has stagnated, Impossible to break into. • No transparency with workers, they try very hard to cover things up that really don’t need to be • Higher management is effectively invisible to any of the lower-level workers

Explore other reviews about DHL Express

5.0
16 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great compensation, benefits, and hours. Get to know many clients and businesses on route. Lots of exercise. Lots of alone time.

Cons

For some, the alone time can be very lonely. You are in a van or truck for many hours. Podcasts, radio, hands-free: get to love it. Sometimes logistics can be unpredictable. Delays, traffic, on-call pickups. You have to be very flexible and adaptive with fairly quick critical thinking skills to excel at this job.

4.0
12 May 2026
Recommend
CEO approval
Business outlook

Pros

Get entry level sales position. The company has great benefits..

Cons

You will be calling 80-100 times per day for months until you get promoted but it’s a fairly easy job. Can just be boring.

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