Pros
I'm not gonna rail against the expectations to offer additional products and services to customers. I consider that an intelligent move. The job can be fun at times.
Cons
Technician morale is off the scale poor because the ignorance of the mid/upper management becomes downright abusive when each tech in your entire office are made to drive 200+ miles a day to take care of the jobs nobody in the other offices want to do month after month year after year and given no opportunity to advance because of it. The main reason I find is that these jobs were installed ten years ago, or by a technician everybody knows is a moron and you can't get your performance numbers up because of a combination of your drive time and being forced to spend 3+ hours at a job they are giving you one hour credit for. If you cannot meet your productivity metric, you cannot be promoted, and it seems they are going out of their way to be sure you stay right where you're at. The moron technician isn't hard to find either because the training is awful and getting worse every year in fact you're lucky if they train you at all. Besides that I find on average about half the technicians have a complete and total lack of mechanical ability required to operate a door-knob, in other words, they are completely unfit for the job yet they stay for months and even years making it hard for people who do their job to be seen as an asset to the company. Not that they don't have internal inspectors checking people's work. They do, but they are there primarily, again to prevent people from being promoted because they decided to follow the letter of the rule book to fail one of your jobs based on something pointless. The complete lack of a grasp in reality by Dish is evident by blanket beliefs like, we're going to spend more time doing a better job, but it's going to take less time to do it actually. Also, if you want to become a technician for Dish be prepared to be told with a straight face that you have to put one foot in front of the other to walk, that you can't think about your family while driving, and that you have to activate a dish holograph at the top of your three-rungs-above-the roof ladder because that's where the dish has to go when the OSHA rule is originally three rungs only to step onto the roof. Let them catch you not having three rungs above and months of hard work are down the drain. Micromanagement is fine. Micromanagement is a living hell when it's done by people who live in a magical fairy land.
