Pros
The staff was super friendly and supportive at my center. Zero complaints in that department. You work 4 days in 10-hour shifts, and you are off 3 days.
Cons
Slave wages - They pay $11 per hour plus $1 bonus for all foreign languages spoken, be it one or twenty. That's $12 BEFORE tax! After tax, you get roughly $10.79 per hour to live on in NYC. You are expected to be CSR in English and at least one foreign language. You do billing, programming changes, solve the customer's tech issues over the phone, save / retain accounts, etc for their satellite products, and now they throw on your lap their SLING product where we are expected to enrol customers, solve their technical issues with their internet-enabled devices, billing, etc. both in English and in language. You are expected to multi-task using several different screens at once and track everything. Interestingly enough, none of the staff at any of the other call centers around the country are expected to do what we do AND I have also learned that they get bonuses that we don't!! The resource office micromanages employees on their time to claustrophobic levels. You will understand what this means if you choose to work there. Only Dish employees that signed up with the company over 3 years ago at the Queens center are making living wages because the salaries were substantially reduced after the first staffers were hired to the present levels stated in this review. When you sign up with them, they say that there are plenty of opportunities for promotion and salary increases. All nonsense. Very few openings and also they require that your stats are the best and that you haven't missed a day as a pre-requirement to apply. After 3 months, you get a pathetic salary increase of 5% on your base salary of $11/hr. That's a $0.55 cent increase, so you end up getting $11.55 + $1 (language bonus) = $12.55 PRE-tax after 3 months. Management drills into staffers that we must sell "the value of Dish", which I find impossible to do when we are clearly NOT valued by the company itself.
