Pros
I made a late in life career change and started in a Level 1 call center role.
At first, I thought the recruiter's pitch about growth was just a talking point.
I simply needed a new direction.
But the training was incredible.
I had four amazing coaches during my call center days.
Since moving into TA, I’ve had the same supportive coach/manager.
Each one has truly helped me grow.
Meeting regularly with someone who genuinely wants you to succeed is a rare gift.
I've seen others grow at their own pace—progress is always encouraged.
It’s empowering to work hard and have a team that supports your growth.
All you need is the willingness to learn and a solid work ethic.
The tools and training? They’re part of the package.
Years later, I still look forward to showing up and doing what I love.
Cons
Tech and HR are always changing, you must be able to embrace change
