Poor Business Model - Project Engineer DKBInnovative Employee Review

1.0
8 June 2021
Recommend
CEO approval
Business outlook

Pros

2 Days in Office and 3 Days Remote Great People in other departments

Cons

You have to work 60 hours a week to make their billable hours. They never recognize all your hours worked they only look at billable. They require to to do 3 hours a week in meeting non billable, you also have to do escalation support that is non billable, and if there is an issue you have to work it is also non billable. They have you do so much non billable that is why engineers have to work 60 hours a week, including all documentation and training they require you do on your free time. If you have a maintenance window over the evening, doesn't matter if its 8 hours at night, they still expect you to work the day before and after the maintenance window. All they care about is billable hours, no work life balance, no family, just work! You waste so much time in useless productivity. No Team Work at all, every engineer is on their own. Everyday you put in Slack what you are working on, then have a 30 minute call on what you did yesterday and what you are going to do today even though you listed it in slack. Then on Wednesdays you have an hour meeting where they tell you what a failure you are and they want more billable hours. Then they have a quarterly meeting where they say profits are up and they have made the most ever as a company, what a kick in the face. Every year the entire project engineer team has new people, if you can work there a year you will be the senior guy.

Explore other reviews about DKBInnovative

5.0
17 Feb 2025
Recommend
CEO approval
Business outlook

Pros

Work from home 3 out ofb5 days

Cons

Management doesn't enforce task completion. Autonomy is really overstated.

2.0
25 Mar 2026
Recommend
CEO approval
Business outlook

Pros

- Competitive pay for the MSP space, though you'd make more going internal - Work life balance is good if you choose to draw firm boundaries. - Great for gaining experience and getting your hands on lots of industry-leading technology (Azure, Fortinet, Meraki, etc.) - Cert reimbursement - Hybrid work Overall, this is a place I'd go into with an exit plan in mind. I have a lot of gratitude for the experience I gained here, but a lot more gratitude that I got out when I did. However, if you can commit to 12-18 months of putting up with poor leadership and bad client relationships with the intention of gaining new experience for your next job, I'd consider it.

Cons

This is not important to most readers, but I need leadership to see it: You can NOT be a "family first" company and not offer maternity leave. It's completely contradictory of the values you claim to hold so dear. Now for the rest: In the two years I spent with the company, I kept hearing the same "light at the end of the tunnel" speech that was just talk. The light never came, and the company just gets worse and worse. This is a company that's great on paper but fails to execute. Employee churn is extremely high with many people leaving after only 6 months. This makes it so departments have a hard time keeping their head above water and hitting goals, let alone serving clients well. Client churn is almost just as bad. So many clients can tell the turmoil that's happening at DKB just by how poorly they're being served. DKB's business model, at least while I was there, is not doing them any favors. They onboards clients with a below-average per-endpoint cost that looks good on paper, then tries to make all of their profit through non-recurring revenue with special projects and implementations. This put HEAVY pressure on professional services and it seemed like leadership was never willing to find a better way. BDR team is horribly incompetent and makes promises that we can't keep. BDR team is not technical and leans on technical leadership to basically make the pitch because they don't know what we do or what we offer. The company's client base was essentially built and sustained by one VP who is no longer with the company, leading the company to bleeding clients since they have nobody to properly replace the contributions he made.

See reviews by: Helpful|Rating|Date|All