wouldn't reccomend - Customer Service Dairy Queen Employee Review

1.0
1 Apr 2025
Recommend
CEO approval
Business outlook

Pros

I get paid and can be a seasonal worker because I'm a student

Cons

Treated like children Don't get hours When I was full-time time I was sent home early instead of part-time workers Not allowed to get tips, so the managers take them Expected to work extremely short-staffed bc the location doesn't make enough money Food is only good if you are an employee, and if you aren't, it's pretty bad Coworkers don't know the menu and regularly ring orders in wrong and overcharge customers, leading to lots of complaints Corporate rep can be very hostile to employees trying to have a good shift Overall, if you're a young adult, I wouldn't recommend working here because you're not going to get treated like an adult. You get treated more like high schoolers and are expected to do more than your job responsibilities. I had to train several staff members while only having worked for a few weeks. I also opened and operated my whole department by myself for extended periods as well as assisting other departments open and operate. I know labor has to be below a certain level, but there should still be enough staff to properly function without overburdening certain staff members. There are also regularly times that certain cleaning tasks simply don't get done because you don't have enough hands to do them.

Explore other reviews about Dairy Queen

5.0
28 June 2026
Recommend
CEO approval
Business outlook

Pros

Flexible, Teamwork, Fun, Easy, Kind

Cons

Busy, No mistakes, Loud, Tough Customers, Long

3.0
27 June 2026
Recommend
CEO approval
Business outlook

Pros

-Great coworkers -Decent food -Awesome desserts -Fairly easy to operate fryers and ice cream machinery -Teaches basic math and customer service skills easily transferable to other jobs

Cons

-Rude customers (creepy old men, smokers, demanding/excessive requests, etc) -Entitled regulars (were up at 6 AM daily banging on the doors to be let in and several looked down on employees for working in fast food) -Ice cream bags and drink boxes were a pain to carry -POS system was ok to operate but got complicated at times (would overcharge customers or be difficult to find certain items) -Drive Thru system (headset and speaker) were a pain to operate, especially when customers whispered or when it was raining -Strict and hard to manage Drive Thru time requirements (maximum of 3:30) -Two managers were fired for stealing…

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