Tough industry - Customer Happiness Agent DealDash Employee Review

2.0
22 Nov 2022
Recommend
CEO approval
Business outlook

Pros

Great people to work with Well paying if you are in Canada due to the USD exchange Remote work isn't too bad but you are still on a strict schedule Benefits were decent

Cons

Because the website operates in a way that sparks the same "gambling" addiction customers are often agitated and rude. Expected to do WAY too much multitasking to the point where good CS will always fall by the wayside. Many other employees I knew felt sick before they had to come to work due to the stress levels. Is a profit before people company. Many complaints about disrespectful customers to managers and they decided to keep the customer because they spend a lot of money. Employees were moved up because they catered to management, not because of their skills.

Explore other reviews about DealDash

5.0
29 July 2024
Recommend
CEO approval
Business outlook

Pros

The whole team is friendly and supportive. They always strive to better themselves and those around them!

Cons

They are always improving. You will need to keep getting better and better to keep up.

5.0
9 Sept 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I've worked at DealDash for nearly a year now, and it outpaces and outperforms my prior employer of 10+ years by a long shot. Initially, I was hired for a somewhat specific position and since I have been able to delve into many various areas outside of my job title, such as design, customer acquisition, coding, etc. giving me the opportunity to get outside of my comfort zone and learn some new skills that will lead to further positions within the company. The hiring process here has been refined to cultivate only the best talent as these are some of the best colleagues I've had the pleasure working beside. Aside from these amazing attributes, DealDash also allows employees to work where they choose, has excellent health benefits and vacation time, and you even get a Kindle upon joining the company! DealDash is a fast-paced company, and if your like challenge, responsibility and watching a company flourish, then this is place I can highly suggest to you.

Cons

The largest downside is the occasional breakdown of communication. New employees are often joining the company as other people are being promoted and this sometimes leaves a void for a brief time where new information might not make it through. That being said, it doesn't last long because everyone at DealDash tries to overcommunicate so nothing goes unsaid for long. A proper compensation structure is also needed, but management is aware and has been working on a plan for this.

7
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