Work that is flexible and a company that is growing quickly! - Customer Support Specialist Deel Employee Review

4.0
14 Sept 2022
Recommend
CEO approval
Business outlook

Pros

-Flexible working schedule! -OT pay is competitive. -Stock options are going to be available soon! -As the company grows, each Deel employee will have opportunities for advancement.

Cons

-The volume of tickets handled can be overwhelming, especially when the queue grows long. -Since there is no 13th month pay, I was hoping there could be something like a Christmas bonus for all Deel employees.

avatar
Deel Response
3y
Thank you for your thoughtful feedback and for your hard work as a Customer Support Specialist. You are working on the frontlines directly with our customers and we are grateful for your adaptability while creating an exceptional customer experience. Good point on the high volume of tickets. We have high expectations for fast, efficient and quality support for our customers, especially as a hyper-growth startup. And thank you for sharing your advice regarding team building and acknowledging ideas from lower-level management. We are working on further developing both of these areas. We truly value any and all Deel team members' ideas, feedback, and advice - which is why we value 'the best idea wins' at Deel. Not just the ideas of upper management, but the person who proposes the best solution wins regardless of role or tenure. Please feel comfortable and confident raising ideas, concerns, feedback, etc with upper management!

Explore other reviews about Deel

5.0
10 June 2026
Recommend
CEO approval
Business outlook

Pros

- Fully Remote - Global team - Best talent in the world - People genuinely care, not only about customers but also the team mates - Deel speed is real - Real collaborative environment where you are valued - Amazing team culture with work life balance

Cons

No negotiation route for compensation during promotions

2.0
25 May 2026
Anonymous contractor
Recommend
CEO approval
Business outlook

Pros

- Fully remote - Mostly nice and talented people, you can learn a bunch and the atmosphere is good in the beginning - Once you realize you're not ever getting a raise you can get by doing bare minimum - You can write the ceo on slack and he will respond, which is actually insane considering its such a huge company

Cons

- Everyone is underpaid, even the senior directors. They present employee equity as extra compensation, but make it very difficult to sell shares at secondaries. - Raise/promotion policies are set up in a way where most ppl will never get it. I've seen superstar employees get 2% annual raise. The rest got 1%. - Pay is localized, so you can do the same exact job but get pay half of the compensation if you're not based in the US. - It's either employee contract for less money, and you have some employee rights given to you by your country, or more money but you're getting misclassified on a b2b contract and using vaction days when you get sick. The actual work requirements and responsibilities are the same in both cases. - If you're not drinking the koolaid you better fall in line and keep any opinions challenging the status quo to yourself - Manager can get pretty manipulative, they'll say anything to appease you, but will not act in your interest unless it aligns with their internal politics play

1
See reviews by: Helpful|Rating|Date|All