Deel is the most unique company I've ever worked at and the sky is the limit - Manager, Customer Success Deel Employee Review

5.0
17 Oct 2023
Recommend
CEO approval
Business outlook

Pros

Hiring - Deel hires extremely well and I'm impressed at the quality of colleagues I work with every day, not just in my department. When I was hired, there was a big emphasis on culture fit and being a true value add rather than just another person willing to do the job. This process has only gotten more detailed along the way. Being involved in the hiring process myself, I can genuinely say that Deel excels at choosing the right individuals who are willing to go the extra mile, take that immediate action, and ask the right questions to solve the problem at hand. A company is only as good as its people, and I'm a firm believer that Deel's hiring process is standout. Product - Our product is best-in-class for myriad reasons: its ease of use, clarity of understanding, customizability, integration-focused design, and overall scalability. Every All-Hands meeting where the product team presents to the company, my jaw is on the floor due to the sheer volume and speed of our releases. These aren't simply changing a dropdown menu or shifting some things around on the platform - these are serious releases that are focused on the customer experience and driving revenue, key rollouts that would take other companies 3-4x as longer to implement, if not more. The fact that our product teams (which are still growing significantly!) are able to generate this much value for the business in so little time is a strong sign of Deel's dominance going forward and makes me proud to work at a company that prioritizes the customer as much as we do. Customer Experience - Few companies will have the CEO or CRO jump in to a situation and DM a customer directly when a problem arises, or prioritize company resources to quickly solve an issue, even for a smaller customer. Deel does just that, and it's the combination of Deel Speed and Genuine Care (two of Deel's values) that sets us apart from other companies. No matter how many people you've hired or what Deel product you use, every individual at Deel is equally invested in trying to make your experience the best it can be, and we will (often) jump in to fix issues at the drop of a hat. Companies at our size simply don't have their top leadership get involved on a granular customer level, often due to the scale or complexity of the organization, but Deel finds a way to get it done. With this in mind, Deel shows a true commitment to the customer experience every single day. Vision + Roadmap - I've been with Deel since 2021, and what we've managed to accomplish since then is truly just the beginning. Deel's leadership is always looking ahead and focusing on the future of the company to ensure we continue to position ourselves as a market leader. We have an unmatched ability to seek out improvements to the customer experience and are constantly removing barriers to make it easier for customers to hire, manage, and pay their people all around the world. Our speed of execution and breadth of vision is really encouraging for the company's continued success. I'm excited to see what the next 3, 5, and 10 years look like for Deel as the company's potential is immense. Passion - No company that I've worked at in my career has as many passionate, caring and invested teammates as Deel does, all working together to help the customer succeed while maintaining a standard of excellence. You can tell by talking with people in other departments, learning about their backgrounds and seeing how they operate that we all share a common drive to be the best in our roles. This passion makes the hard days easier, and serves as a reminder of how fortunate we are to work for a company with a mission of creating a new world of work. Diversity - Being a fully-remote, global company means Deel has exceptionally varied cultures and geographies represented by our workforce. Deel is easily the most diverse company I've worked at in my career, and it's an amazing thing to interact with a customer in Canada, a payroll team in Poland, and an HR experience team in Brazil all in the same day. Diversity naturally promotes a culture of tolerance and respect for others which I've been able to see firsthand. We will have Deelers from different countries speak on company All-Hands meetings to broaden understanding or raise awareness about current holidays and events unique to their regions or cultures, which are always fun to learn more about. Deelers will have in-person meetups when visiting one's country, allowing for a more immersive experience and great way of learning about people's home countries. I'm grateful that Deel has such a diverse experience of work as it makes all of our roles more meaningful.

Cons

Work life balance can be tough for people if they find it difficult to set boundaries working remotely. Learning when to take breaks, mute slack notifications and organize your digital workspace can go a long way in figuring out what to prioritize and what can wait until later. Change management is still a work in progress, but I realize can also be difficult when we operate at Deel Speed. Not every change can be communicated upfront when we're trying to make a quick fix or rollout a new initiative, but this is an area Deel should continue to invest time and resources in so team members feel equipped and aligned with the reasoning behind changes made.

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Deel Response
2y
Thank you for your extremely thoughtful review and for being a part of Customer Success team at Deel. We really appreciate the details you have provided and the callout on the "Sky is the Limit at Deel"!

Explore other reviews about Deel

5.0
10 June 2026
Recommend
CEO approval
Business outlook

Pros

- Fully Remote - Global team - Best talent in the world - People genuinely care, not only about customers but also the team mates - Deel speed is real - Real collaborative environment where you are valued - Amazing team culture with work life balance

Cons

No negotiation route for compensation during promotions

2.0
25 May 2026
Anonymous contractor
Recommend
CEO approval
Business outlook

Pros

- Fully remote - Mostly nice and talented people, you can learn a bunch and the atmosphere is good in the beginning - Once you realize you're not ever getting a raise you can get by doing bare minimum - You can write the ceo on slack and he will respond, which is actually insane considering its such a huge company

Cons

- Everyone is underpaid, even the senior directors. They present employee equity as extra compensation, but make it very difficult to sell shares at secondaries. - Raise/promotion policies are set up in a way where most ppl will never get it. I've seen superstar employees get 2% annual raise. The rest got 1%. - Pay is localized, so you can do the same exact job but get pay half of the compensation if you're not based in the US. - It's either employee contract for less money, and you have some employee rights given to you by your country, or more money but you're getting misclassified on a b2b contract and using vaction days when you get sick. The actual work requirements and responsibilities are the same in both cases. - If you're not drinking the koolaid you better fall in line and keep any opinions challenging the status quo to yourself - Manager can get pretty manipulative, they'll say anything to appease you, but will not act in your interest unless it aligns with their internal politics play

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