Pros
- The salary is better than the average for the position - 100% remote from any place in the world - Salary in USD
Cons
- You're an independent contractor, so they can get rid of you with no explanation at any moment. - They keep pushing unrealistic metrics on customer support agents, giving them more workload compared to similar departments. - They don't listen to agent's feedback, they ask for it, but only say "thank you for the opinion!" without actually changing or doing anything - The product is very complex, and even if you understand it on a 98%, they will never congratulate you for anything, but instead they will harass you for that 2% that you don't know. - When you receive 1 DSAT, you need to get 15 CSATs in order to "balance" the 1 negative review. Which doesn't make sense, since the survey is optional, and most of the users qualify Deel's product instead of the agent's service. They know, but they don't care about that. - Growth opportunities are an illusion. They will try their hardest to keep you away from a raise. - It's ALWAYS the agent's fault (even when it's actually not) - With the "Deel Speed" thing, they demand agents to have a 1 hour SLA for tickets, however, most of the times, you will have +6 tickets (plus tickets that they manually assign you) at the same time, plus live calls that can last over an hour. Once again: unrealistic, they know and don't care. - Team leaders are awful, an accident can happen to you and they'll still ask if you'll be going to work that day. - It's overwhelming 25/8, and it's impossible to work there for more than a year. Do not join. Take care of your mental health instead, it's better than earning the $1200 USD per month.