6 July 2014
Denver Mattress Response
11yWe appreciate your review, but wanted to explain a few items. First of all, you don't have to move to get promoted. The best available candidate gets the position. We look at the assistant manager position as a training position, so newer assistants do not always no it all and are training on the job. If you experience a new assistant, I am sure there were some growing pains, but hopefully you communicated these with your manager and district manager so they could help speed up the learning process. Also, in terms of customer service versus sales focus. We believe they are one in the same. Great service equals selling it right and backing it up, which is why we have been recognized nationally for our service by the leading consumer magazine.