4.0
22 June 2026
Former employee, more than 1 year
Toronto, ON
Recommend
CEO approval
Business outlook
Pros
Great place to build technical support experience. The training is thorough, and the team is always willing to help when difficult issues arise. Management is supportive, and the work environment is collaborative and professional. I gained valuable troubleshooting, communication, and customer service skills while working with a variety of technologies and clients. The role offers good opportunities for learning and career development, especially for those starting out in IT support
Cons
Low pay for the amount of work and responsibility expected. High workload, strict performance metrics, and frequent customer escalations can make the role stressful. Limited opportunities for significant salary growth in some positions.