STAY AWAY, RUNNNNNN - Member Outreach Specialist Devoted Health Employee Review

Hello! Thank you for taking the time to leave us a review and for sharing your feedback about your experience at Devoted Health. We are happy to hear you enjoyed working with your colleagues. We regret to hear that some of the changes within the Member Outreach Services organization this year have impacted your experience. Over the last year, due to rapid growth and various business needs, the Member Outreach Services team required some restructuring and job realignment to accommodate. We know that organizational changes and changes in management can be stressful. With change, our intention is not only to improve our member experience but also our internal culture and work satisfaction. We regret to hear this not only impacted your experience but your perception of our management team and their guidance along the way. We understand that regularly engaging with unhappy customers can be challenging, and we empathize with your experience. The role of the Member Operations Specialist position is crucial to our mission in making sure that we engage with our members frequently and ensure they know we are doing our best to support them. Nonetheless, we work to review our customer engagement practices to ensure they are balanced and sustainable, allowing our team members to provide support while maintaining a healthy work-life balance. We apologize this was not your experience or your perception. We take our internal culture very seriously and take strides to ensure our employees are heard, respected, and trusted. We thank you for your feedback and in turn we welcome the opportunity to speak to you more about your feedback. If you’d like to continue the conversation or discuss your experience, please reach out to Jacquelyn Singleton, Head of Telesales & Member Outreach Services, jacquelyn.singleton@devoted.com