Sketchy company - Member Service Representative Devoted Health Employee Review

Hi there, Thank you for taking the time to share your perspective and experience with us as a Member Service Guide. We regret to hear the majority of your experience has not been positive and appreciate you taking the time to leave us some feedback. We’re sorry to hear that our PTO structure didn’t fully meet your needs. At Devoted, we understand how essential time off is for both well-being and productivity. All employees, including Member Service Guides, are eligible to accrue up to 20 days (160 hours) of PTO per year, which accumulates over the course of the calendar year. We also recognize that life can be unpredictable, and we're here to support special circumstances when they arise. As a valued part of our team, Member Service Guides play a crucial role in fulfilling our mission to treat Members like family. To provide the highest quality care and maintain a seamless experience for Members, we thoughtfully staff our team to reduce wait times, ensure quick responses in line with federal guidelines, and foster a balanced workload for our Guides. Our structured PTO approval process is shared with each Member Service Guide, aiming to make sure employees can take time away when they need it most. During our busier times of the year, we communicate these peak periods well in advance to support effective planning and make taking time off as seamless as possible. We’re sorry to hear about your experience with your supervisor. It is a priority for us that all employees are able to connect with their leadership. We are a very tech-forward, Google and Slack friendly environment at this time. This allows it very easy for us to connect virtually via regularly. We’re sorry to hear this setup was not convenient for you overall. While it’s our mission to make sure that our members are cared for and treated like family, it’s also our mission to make sure we’re reflecting the best care and attention to our internal teams as well. We know that each experience is different and we welcome the opportunity to hear more from you about your perspective so we can learn. If you’d like to continue the conversation, please reach out to Michelle Mulcahy @ mmulcahy@devoted.com. Thanks again, People at Devoted Health