System issues and no one will help you
If you are stuck on a call where the KB doesn't help (which is most of them) no one will help or worse tell you the wrong answer to just hurry up and guess who gets called out for it, you. No one will put anything in writing and if they do it's vague and left to discretion of supervisor
Speaking of supervisors, most don't care. A lot of favortism.
Everyone is expendable. Devoted will do whatever to save money for the quarter. All the "we are family" talk goes out the window
Policies are difficult to understand.
HR will never ever assist you. Very condescending
Cut throat.
Don't believe the lies.
All metrics. Not paid enough for what you do day in and day out