Worst workplace - Case Worker Dialogue Employee Review

1.0
4 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Overnight schedule and can choose to work part time

Cons

Worst management ever, Once management changed they started micro managing. Only team of 1 or 2 working at night with extremely overload of cases. Sometime over 300 cases and patient waiting in the queue and your by yourself or with another team mate. Meeting every single week or few days. Penalized for smallest things and KPI are the worst. Imagine working with such a long queue but all your manager cares about is how you wait 2 minutes over your break.

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Dialogue Response
3mo
Thank you for taking the time to share your feedback. We’re glad you valued the flexibility of the overnight schedule and part-time options. We’re sorry to hear that aspects of the workload, management approach, and scheduling felt challenging. Feedback like yours helps us understand where our processes may not be supporting our teams as effectively as they should. We will keep your comments in mind as we continue working to strengthen the work environment.

Explore other reviews about Dialogue

5.0
13 Aug 2022
Recommend
CEO approval
Business outlook

Pros

flexible , work from home. good support staff.

Cons

pay stub is very confusing

2.0
28 Aug 2022
Recommend
CEO approval
Business outlook

Pros

-good company benefits -great and responsive colleagues even if distance work (not team lead) -possibility to work from the office

Cons

- you don’t have any control over your appointments -you can have 4 appointments back to back without knowing in advance what’s the client issue (suicidal patients included - not leaving you time to adjust to what you just heard as you need to finish your clinical notes too) -shift overview is unpredictable -you need to download a lot of app on your personal computer as part time doesn’t have access to any materials. It can definitely slow down your computer. -mid provision exam (makes the job stressful at the beginning) -a lot of calls are just referring patients to walk in clinics (simple tasks kind of boring for our academical formation)

5
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Dialogue Response
3y
Hi there, Thank you for taking the time to share your thoughts and recommendations pertaining to your experience as a Mental Health Specialist with the Dialogue team. We, as an organization, are always looking for feedback, whether it may be positive or constructive, as it will help us to improve our current processes and ways of working moving forward. Recently, the distribution of appointments has been revised by our management teams for all MHS employees, ensuring that all have enough time between appointments dedicated for note taking and other administrative tasks related to the nature of the role. Regarding one's work schedules, Dialogue is committed to working on optimizing this process with the goal of offering a schedule that offers more stability for our operations staff members. When it comes to diversity and inclusion, we as a company know that these two factors will allow us to get closer to our mission of helping people improve their wellbeing - hence why we empower each member of our team to bring their whole selves to work, every single day. I'm sorry to hear that your experience was not one that reflected Dialogue's D&I values . Thank you once again for sharing feedback with the team.
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