Had so much promise, but not worth the headaches - Sales Diligent Employee Review

2.0
28 June 2021
Recommend
CEO approval
Business outlook

Pros

The people make the company.

Cons

Internal processes and procedures are siloed so administrative tasks can take hours and require multiple departments to assist. Recent reorg has had negative impact and lots of tenured talent is leaving.

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Diligent Response
4y
Thank you for your feedback. We couldn’t agree more that our talented colleagues make Diligent such a special place to build a career and make a difference. Your feedback on process and procedure is taken onboard and we are working closely with our internal employee facing teams to make it easier for team members to navigate process steps. We appreciate that recent strategic changes to our business have impacted valued colleagues – but we’re confident they are the right steps to position Diligent for long-term growth and drive greater impact for our clients, which ultimately benefits the global team. We’d be more than happy to take any more specific feedback at HRconfidential@diligent.com. Your feedback is appreciated, and thank you for all of your contributions to our team. - Chief People Officer, Avigail Dadone

Explore other reviews about Diligent

2.0
11 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The product is market-leading, and the space is genuinely interesting. There's no shortage of smart, capable people at Diligent. A lot of talented managers exist within the org who could do more if given the room.

Cons

Direction changes constantly — sometimes it feels quarter over quarter. The result is widespread burnout and an inability to execute. Senior leaders rarely push back on the CEO, which means teams absorb every strategic shift without warning or context. HR leadership prioritizes serving the executive team over the broader employee population. The HR team is stretched thin and operates more like a compliance function than a culture or development partner. (Turnover within HR leadership has been notable.) Pay is below market. The equity program is opaque, poorly managed, and functions more as a retention mechanism than a genuine benefit (with no clear path to liquidity). There's a meaningful gap between what the company says it stands for—especially around employee experience—and what it actually delivers internally.

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Diligent Response
2mo
Thank you for taking the time to share such thoughtful feedback about your experience. We truly appreciate you recognizing the strengths of our product and the talent across our team, and we’re glad to hear the space feels interesting and compelling. We also recognize that as a company focused on governance, risk and compliance, that it’s critical to hold ourselves to the same high standards internally. Through our monthly pulse surveys, we listen to our team, learn and actively work to strengthen any areas of feedback from alignment to transparency, or accountability across our leadership teams. In fact, one of our OKRs is focused solely on ensuring we have an empowered and accountable team, which we rally around as an organization. We appreciate other sources of feedback like yours, as it is an important part of that effort. Our People team is committed to supporting an elevated employee experience and continuously improving how we listen, respond, and evolve. While we won’t always get everything right on the first try, we are highly focused on continuing to iterate and making meaningful progress to ensure our actions reflect our values. We encourage continued feedback and appreciate you sharing your perspective. If you’d like to provide any additional context, please feel free to reach out at: HRConfidential@diligent.com
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