Limited opportunities for growth - Customer Success Specialist Diligent Employee Review

3.0
16 Sept 2024
Recommend
CEO approval
Business outlook

Pros

Very nice office to work in overlooking the docks in Galway and met some lovely people working there.

Cons

They have offices all over the world and claim that relocation is an option however it is near impossible to do so. Employees are undervalued. Unless you have another language other than English it is very hard to grow in this company.

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Diligent Response
1y
Thank you for sharing your feedback about your experience at Diligent. We appreciate your perspective and are glad you enjoyed our Galway office and the people you worked with. Thanks as well for providing your perspective on growth opportunities and the desire for international mobility. While we are a global company with offices around the world, relocation can sometimes present challenges due to various factors. We are continually evaluating our internal mobility programs to enhance opportunities for employees to explore different roles and locations. We value all our employees and recognize the diverse strengths and contributions they bring to Diligent. While language skills can be advantageous in certain roles, they are not the sole determinant of career advancement. At Diligent, we are committed to fostering a culture of growth and development for all our employees. We recognize that clear career paths and access to tools are crucial for achieving this goal. That's why we launched Diligent Compass, our internal people development platform specifically designed to empower our team members to navigate their career journeys within the company. Compass offers a variety of resources to help colleagues plan their career paths, including individualized development plans, skill-building resources, and access to internal job postings to explore open positions within Diligent and find opportunities that align with their aspirations. Thanks again for your feedback. We wish you well in your future endeavors and thank you for your contributions to Diligent.

Explore other reviews about Diligent

2.0
11 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The product is market-leading, and the space is genuinely interesting. There's no shortage of smart, capable people at Diligent. A lot of talented managers exist within the org who could do more if given the room.

Cons

Direction changes constantly — sometimes it feels quarter over quarter. The result is widespread burnout and an inability to execute. Senior leaders rarely push back on the CEO, which means teams absorb every strategic shift without warning or context. HR leadership prioritizes serving the executive team over the broader employee population. The HR team is stretched thin and operates more like a compliance function than a culture or development partner. (Turnover within HR leadership has been notable.) Pay is below market. The equity program is opaque, poorly managed, and functions more as a retention mechanism than a genuine benefit (with no clear path to liquidity). There's a meaningful gap between what the company says it stands for—especially around employee experience—and what it actually delivers internally.

11
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Diligent Response
2mo
Thank you for taking the time to share such thoughtful feedback about your experience. We truly appreciate you recognizing the strengths of our product and the talent across our team, and we’re glad to hear the space feels interesting and compelling. We also recognize that as a company focused on governance, risk and compliance, that it’s critical to hold ourselves to the same high standards internally. Through our monthly pulse surveys, we listen to our team, learn and actively work to strengthen any areas of feedback from alignment to transparency, or accountability across our leadership teams. In fact, one of our OKRs is focused solely on ensuring we have an empowered and accountable team, which we rally around as an organization. We appreciate other sources of feedback like yours, as it is an important part of that effort. Our People team is committed to supporting an elevated employee experience and continuously improving how we listen, respond, and evolve. While we won’t always get everything right on the first try, we are highly focused on continuing to iterate and making meaningful progress to ensure our actions reflect our values. We encourage continued feedback and appreciate you sharing your perspective. If you’d like to provide any additional context, please feel free to reach out at: HRConfidential@diligent.com
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