Road from Heaven down to Hell - Customer Success Manager Diligent Employee Review

2.0
6 Nov 2024
Recommend
CEO approval
Business outlook

Pros

The company provides ample growth opportunities, with valuable exposure to a diverse range of clients across industries and sizes, broadening your professional scope.

Cons

Imagine your favorite TV character gradually going grey—Diligent is the corporate version of that. Senior management seems to love this concept: when something’s working smoothly, they decide it’s the perfect time to shake things up completely, forcing employees to unlearn and relearn repeatedly. Toxicity is practically a feature here, with team leads openly valuing those who sacrifice personal time for work. Unrealistic expectations, relentless deadlines, and constant change are the norm. They preach “customer first” yet prioritize metrics over actual customer satisfaction, showing just how deep the hypocrisy runs.

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Diligent Response
1y
Thank you for sharing your feedback. We appreciate your perspective and understand your frustration with the changes within the company. We are committed to providing growth opportunities for all employees and strive to create a positive and supportive work environment. We also value open communication and transparency during periods of change and transition. We encourage you to discuss your specific concerns with your manager, HR business partner, or a member of the Executive Leadership Team. You can also reach out confidentially to hrconfidential@diligent.com. Your feedback helps us improve, and we are committed to making Diligent a great place to work for everyone.

Explore other reviews about Diligent

1.0
26 June 2026
Recommend
CEO approval
Business outlook

Pros

Decent pay, unlimited PTO and good benefits

Cons

Leadership will tell you want you want to hear to keep you focused on being a BDR instead of helping you get promoted. Majority of AE type roles are not posted internally and do a ton of external hiring instead of promotions.

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