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      Diligent

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      Diligent reviews

      Constant changes - Customer Success Manager (CSM) Diligent Employee Review

      2.0
      23 July 2025
      Customer success manager (csm)
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible work, good colleagues, open communication.

      Cons

      *Constant changes to EVERYTHING which is resulting in internal confusion and impossibility to follow objectives, *Diligent One platform...it exists but seems an abstract object. *You will be pushed to engage with clients that do not want to engage and finding reasons to talk with them for any thing. *Customer First seems like customer last sometimes. *Boards is Dil's cash cow, but you will deal with more than one product and feel lost. They are complex and take time to learn. Management knows but doesn't care it seems. *Some products from past acquisitions are not working great and you still have to manage the relationship. *Gaps in payments to employees , unfair differences. *High turnover. *Throws thousands in big events but has employees chasing bonuses like donkeys behind carrots. *Several good colleagues have been let go because of your impossible objectives and messed up internal processes. *Stress is real here. I feel I would have been on sick leave if I didn't need to work. But even this has a limit.

      avatar
      Diligent Response
      10mo
      We’re glad to hear that flexibility, strong peer relationships, and open communication have been positive aspects of your time at Diligent. That said, we’re truly sorry to hear about the challenges you’ve described, particularly around constant change, internal alignment, product complexity, pressure in the CSM role, and concerns about compensation fairness. We understand how frustrating and exhausting these issues can feel, and we deeply appreciate you being candid. Your input reinforces the need to continue improving clarity around our internal processes, expectations, and platform strategy. We know that transitions, especially as we integrate products and evolve our customer engagement approach, can create strain, and we’re actively working to address this through better enablement, support, and leadership transparency. We’d welcome the opportunity to connect more directly so we can better understand your experience and ensure your feedback helps shape meaningful improvements. If you're open to it, please reach out to us at HRConfidential@diligent.com. Thank you again for your contributions over the past few years.

      Explore other reviews about Diligent

      2.0
      11 Mar 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The product is market-leading, and the space is genuinely interesting. There's no shortage of smart, capable people at Diligent. A lot of talented managers exist within the org who could do more if given the room.

      Cons

      Direction changes constantly — sometimes it feels quarter over quarter. The result is widespread burnout and an inability to execute. Senior leaders rarely push back on the CEO, which means teams absorb every strategic shift without warning or context. HR leadership prioritizes serving the executive team over the broader employee population. The HR team is stretched thin and operates more like a compliance function than a culture or development partner. (Turnover within HR leadership has been notable.) Pay is below market. The equity program is opaque, poorly managed, and functions more as a retention mechanism than a genuine benefit (with no clear path to liquidity). There's a meaningful gap between what the company says it stands for—especially around employee experience—and what it actually delivers internally.

      11
      avatar
      Diligent Response
      2mo
      Thank you for taking the time to share such thoughtful feedback about your experience. We truly appreciate you recognizing the strengths of our product and the talent across our team, and we’re glad to hear the space feels interesting and compelling. We also recognize that as a company focused on governance, risk and compliance, that it’s critical to hold ourselves to the same high standards internally. Through our monthly pulse surveys, we listen to our team, learn and actively work to strengthen any areas of feedback from alignment to transparency, or accountability across our leadership teams. In fact, one of our OKRs is focused solely on ensuring we have an empowered and accountable team, which we rally around as an organization. We appreciate other sources of feedback like yours, as it is an important part of that effort. Our People team is committed to supporting an elevated employee experience and continuously improving how we listen, respond, and evolve. While we won’t always get everything right on the first try, we are highly focused on continuing to iterate and making meaningful progress to ensure our actions reflect our values. We encourage continued feedback and appreciate you sharing your perspective. If you’d like to provide any additional context, please feel free to reach out at: HRConfidential@diligent.com
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