Pros
Drivers are compensated for a full 10hr day regardless of how many hours you work unless it goes into OT.
Cons
Most of the vans are broken in some way, others are just dangerous. A majority of the older Mercedes Prime vans don't have handbrakes that work. Many vans have issues with the transmission slipping into neutral while you're driving and/or they won't downshift when you're trying accelerating onto the freeway from an on-ramp. A lot of vans have airbag and check engine lights which stay on. In older Mercedes vans, the engine automatically turns off as soon as the driver door opens so the AC turns off and only blows hot air during the summer. Employees are required to go through a safety checklist using an app for each van before picking up packages from the station, but the safety concerns are either dismissed or rarely ever addressed. In essence, driver's are told to lie while completing the safety checklist because the app will not allow a driver to begin a route if safety issues are reported. My previous co-workers and I have had instances where we've called our supervisor or dispatch to notify them of the safety issues (e.g. turn signals not working, low or flat tire, broken/ disabled handbrake etc.) and are typically given a response like, "Did Amazon say something?" During the pandemic there were always a shortage of wipes or masks for drivers. Drivers have about 25mins to load their vans up, regardless of how many bags and overflow they're given that day. While on a countryside route, drivers will encounter a variety of dogs, many of which are guard dogs and they will chase and bite. Along with K9 encounters, the GPS (Flex App) will take you through backroads which often lead to dead ends. In the suburb neighborhoods or apartment complexes, the location pins can be completely wrong and you'll have waste time driving/walking around to find the actual location.