High Employee turnover and poor salary - Assistant Manager Dollar Tree Employee Review

1.0
16 Aug 2019
Recommend
CEO approval
Business outlook

Pros

You're employed. If you can work on the stock team only, its not a terrible TEMPORARY job. Easy to comprehend job. If the culture wasn't so toxic it wouldn't be that terrible of a part time job.

Cons

Customer service employees make minimum wage, management make slightly above minimum wage. The turn over rate is exceptionally high because customer service reps only get, on average, 6 hours a week. Trying to change company moral is impossible because years of rude and immature behavior has been ingrained in the company culture. Partially due to the fact that the company will hire anyone out of desperation and never try to train people in appropriate customer service etiquette. It's near impossible to have someone cover your shift because all employees hate working there. Overall dead end retail position

Explore other reviews about Dollar Tree

5.0
6 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Leadership that cares about their Associates. Opportunities to grow skills and knowledge via trainings and cross-team ventures. Employee Relation Groups that are important to a diverse workforce.

Cons

Pay is lacking for the experience gained. Annual performance review is not indicative of the work put it. Follow up on issues is not consistent. Some employees are disciplined for small infractions while others are provided zero repercussions for blatant failure to abide by the rules.

3.0
1 July 2026
Recommend
CEO approval
Business outlook

Pros

Working at Dollar Tree provided valuable hands-on leadership experience across every aspect of retail operations. I strengthened my skills in inventory management, merchandising, freight planning, staffing, customer service, compliance, and operational execution. The fast-paced environment challenged me to think quickly, prioritize effectively, and develop my team while delivering results. The relationships I built with my associates and customers were by far the most rewarding part of the job.

Cons

The workload often exceeded the labor hours provided, making it challenging to consistently meet operational expectations. Store managers were frequently expected to handle multiple responsibilities while working with lean staffing levels. Facility and equipment issues sometimes took longer than expected to resolve, and support from upper management could be inconsistent. While the job offered valuable experience, maintaining work-life balance could be difficult during peak freight and seasonal periods.

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