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      Drake Software

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      Drake Software reviews

      Burnout - Programmer II Drake Software Employee Review

      1.0
      21 Aug 2024
      Programmer ii
      Recommend
      CEO approval
      Business outlook

      Pros

      Decent Benefits Option to work remotely Some great coworkers

      Cons

      Hours: Expect to be working 60+ hours a week from September through February but still working overtime and weekends for the rest of the year. Cinven took away our benefit of 3-day weekends during the summer and replaced it with additional projects that require overtime and weekends to complete. Understaffed: We were already understaffed before the Cinven takeover, now we are experiencing higher workloads on top of layoffs. Accountability: Too many employees aren't doing their fair share. Management makes excuses for these employees and then expects others to pick up the slack.

      avatar
      Drake Software Response
      1y
      Thank you for taking the time to share your feedback. We are glad to hear that you appreciated the benefits, remote work options, and the camaraderie among coworkers. However, we’re equally concerned about the challenges you have addressed. We understand that the workload during the busy season can be overwhelming and that recent changes have presented challenges. We continue to evaluate workload distribution and opportunities to better support our colleagues. Regarding accountability, we recognize the importance of fairness and the impact it has. We are committed to maintaining an environment where all our colleagues feel they are being recognized for the work they do. Your feedback is invaluable, and we use it to identify areas we can improve. We wish you well in your next role.

      Explore other reviews about Drake Software

      5.0
      29 Sept 2024
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      You get to make your schedule based on your availability. The training is continuous and up-to-date. The supervisors were available to assist you with customer calls. You get full access to all software for training and learning.

      Cons

      They monitor your time and are very strict with breaks and lunches. Be humble. Ask for help to answer a customer question. You are responsible for all follow up calls to customers. Customers follow up calls can only be made when authorized. You are responsible for keeping the call que flowing..

      1.0
      30 Jan 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote. The company provided necessary equipment.

      Cons

      Equipment did not work well. There appear to be no women in management. The biggest thing, and I cannot stress this enough, was the EXTREMELY poor communication. I actually dug around to make sure there wasn't some other application or Teams group I hadn't gotten access to for internal communications, because I felt so uninformed and unprepared for the position based on how little information was available. I understand that most companies' biggest issue is lack of communication, but these folks really seem to take pride in it.

      1
      avatar
      Drake Software Response
      4mo
      Thank you for sharing your experience. We value the opportunity to hear different perspectives.
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