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DriveTime Automotive Group

Engaged employer

Good for Experience - Customer Experience Guide DriveTime Automotive Group Employee Review

4.0
25 July 2022
Recommend
CEO approval
Business outlook

Pros

The company culture is really good everyone is super friendly and always willing to help, the work itself is not difficult it’s pretty standard. You get a base salary with potential for bonuses when you meet or exceed your budget as a store.

Cons

You have long hours and the demographic of people that you are selling vehicles to can be frustrating, there’s a lots of naïve and ignorance with it and part of the education process is helping people make a decision. Sometimes the best decision for the customer is not the best interest of the company and vice versa. There becomes a moral conflict.

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DriveTime Automotive Group Response
3y
Thank you for sharing your experience as a Customer Experience Guide! We are thrilled to hear that you're enjoying your time working with us. Having a friendly culture is so important to us and we're so glad that has rung true for you. One of the best perks of working at DriveTime is that we pay our CEGs a base salary to help take the pressure off making a sale and instead you get to focus on assisting our customers! We understand that working retail hours can be taxing, and we hope you know just how valuable you are - helping our customers get into the right car at the right terms is an essential part of our business and we thank you for your hard work and dedication. Given that we are providing options to individuals that may not have had the option to buy elsewhere, educating customers on their options may be part of the job. CEGs are trained to help our customers get into the right vehicle at the right terms for them specifically, and this may vary from person to person! We hope this insight helps improve your outlook! We appreciate you taking the time to leave us a review!

Explore other reviews about DriveTime Automotive Group

5.0
15 June 2026
Recommend
CEO approval
Business outlook

Pros

Always busy, good pay, decent hours

Cons

Upper management regularly rolling out new initiatives that hinder dealerships ability to sell.

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DriveTime Automotive Group Response
1w
Thank you for sharing your experience as an Assistant Manager. We're glad to hear you enjoyed the fast-paced environment, competitive pay, and work-life balance the role provided. As our business evolves, we're continually looking for ways to improve processes and better serve both our customers and employees. Feedback from team members helps us evaluate these efforts and identify opportunities to enhance the experience for everyone involved. Thank you for sharing your experience, we wish you all the best in your future endeavors.
2.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

It use to operate like a startup. Flexible with the right management. Outings can be fun, but most of the fun has been laid off or budgeted out. Red tape, metrics, favoritism, and budgeting ruined everything. I miss what it use to be.

Cons

They have let go at least 50% of IT, and another 20% have left on their own if not more within the last year. The good old boy club is very strong, was told there's no where to move up. Years in a row never having any actual achievable goals to show accountability for promotion. They are running out of technical knowledge and the only one's who are staying are those who've been there for a long time, only. Even some of those are getting laid off unexpectedly. Having connections outside of work seems to matter more than skill or contributions wether that's code or hours spent. Be wary of applying here, they are running on a skeletion crew on just about every team, this was not the case a year ago. What's left is not the biggest contributors or most impactful team members. Once the CTO (Greg) left, it all started a shift, a little over a year ago. No sense of ownership on any of the teams, while every team is so fragmented. One could be implimenting something affecting the whole company and get laid the same day.

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DriveTime Automotive Group Response
1w
Thank you for sharing your experience as an Engineer. We're glad to hear you enjoyed the entrepreneurial spirit, flexibility, and relationships built during your time here. At the DriveTime Family of Brands, we're committed to creating opportunities for growth through regular career conversations, internal mobility, leadership development programs, and transparent performance expectations. We also work hard to foster a culture where team members can share ideas, make an impact, and collaborate across teams. Thank you for sharing your experience, we wish you the very best in your future endeavors.
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