Excellent security and benefits - if you can stand the politics. - Senior Analyst Duke Health Employee Review

4.0
30 Dec 2008
Recommend
CEO approval
Business outlook

Pros

Duke Health System is an excellent employer for the right kind of person. As a baseline, Duke is an excellent place to build a resume, has great benefits, and reasonable salaries. Overtime is rare (at least in IT) but be aware there is no compensation if you are salaried for overtime. Duke is truly focused on patient care and it shows - we have high patient satisfaction and management definitely puts (rightly so) a high degree of emphasis on this. It can make working there very rewarding knowing that you are truly helping people.

Cons

To advance, you may need to play a political game. Advancement in the same position can be rare - this means that advancement usually comes in the form of switching from one job to another within Duke. Politics are worse than other places I have worked and it is pretty much a requirement that to advance you must play the game. This can be very frustrating at times and especially to new hires. Another downside is the "dead weight". Job security is fantastic but it works both ways - meaning there are some very incompetent people working (again in IT) who seemingly cannot be fired. At best, they are shuffled to a different position and await retirement. This can make working at Duke difficult when one takes "fairness" into perspective.

Explore other reviews about Duke Health

5.0
20 Mar 2026
Anonymous temporary employee
Recommend
CEO approval
Business outlook

Pros

Great working environment and supportive staff

Cons

Nothing I can think of at this time

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Duke Health Response
2mo
Thank you for your kind words about Duke Health the culture, and most of all the people that make our health system great. We are happy to have your partnership in advancing health together!
3.0
1 June 2026
Recommend
CEO approval
Business outlook

Pros

It's a pretty good starting point if you are wanting to get your foot in the door working on the administrative side of healthcare. Engaging with patients can be very rewarding and if you enjoy customer service (especially hospitality or food service) this can be a great role that feels similar to interacting with patrons, but you don't have to work weekends, there's very good benefits, and you don't have to work 12 hours a day.

Cons

There are a lot of issues both with Duke Hospital and the Eye Center itself. Duke University Hospital is on the college campus so you will have to pay for parking. You aren't paid well, even with the $20 minimum wage increase, it's still only about $40,000/year but with having to pay for parking... even the cheapest garage at $95 a month, that's $1,140 a year gone from your check. There is no "free" parking even close to the hospital, so they really screw you there. The Eye Center has struggled with processes in the clinic and management is run ragged. There are too many employees that don't care much for the job they are doing and Duke makes it incredibly difficult to hold those employees accountable and for management to make proper layoffs.

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