Nice play to work, but could be nicer. - Public Relations Coordinator Duke Health Employee Review

3.0
31 July 2010
Recommend
CEO approval
Business outlook

Pros

Duke Med Center has no shortage of competent, mindful self-starters. Some have worked there for 20 years or more and are fiercely loyal (not just to the basketball team).

Cons

Managers could use more leadership training - and a warmer 'bedside manner' - when it comes to leading by example, building credibility, communicating important decisions and giving real-time, relevant feedback. I saw frustration and tears from staff at all ladder rungs. High pressure environment for the doctors, nurses and technicians that impacts the office workers (business managers, account managers, admins, marketing teams).

Explore other reviews about Duke Health

5.0
6 June 2026
Recommend
CEO approval
Business outlook

Pros

The best place to work, supportive management

Cons

No cons a great place to work

3.0
1 June 2026
Recommend
CEO approval
Business outlook

Pros

It's a pretty good starting point if you are wanting to get your foot in the door working on the administrative side of healthcare. Engaging with patients can be very rewarding and if you enjoy customer service (especially hospitality or food service) this can be a great role that feels similar to interacting with patrons, but you don't have to work weekends, there's very good benefits, and you don't have to work 12 hours a day.

Cons

There are a lot of issues both with Duke Hospital and the Eye Center itself. Duke University Hospital is on the college campus so you will have to pay for parking. You aren't paid well, even with the $20 minimum wage increase, it's still only about $40,000/year but with having to pay for parking... even the cheapest garage at $95 a month, that's $1,140 a year gone from your check. There is no "free" parking even close to the hospital, so they really screw you there. The Eye Center has struggled with processes in the clinic and management is run ragged. There are too many employees that don't care much for the job they are doing and Duke makes it incredibly difficult to hold those employees accountable and for management to make proper layoffs.

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