A human factory - Direct Support Staff Dungarvin Employee Review

1.0
19 June 2014
Recommend
CEO approval
Business outlook

Pros

Hard working coworkers who do their best given their poor training.

Cons

I used to work as a float for a different company, and in January of 2013, we were notified that Dungarvin would be purchasing all of our houses. Over the next year and a half, I watched this nightmare unfold. - Direct care staff with anywhere between 5-10 years of experience had their wages cut down to entry wages, meaning a $2-$5 an hour pay cut for some (the best ones left). - Our 24 hour on call nurse was cut, and we were told that if we had any questions about the medication, to call the pharmacy (who had no history of working with our clients). - We had an on call 24 hour emergency pager with a trained supervisor on the other end, that was cut. Now, we had an overworked supervisor to call, who hated to hear from us. - We had a float staff to cover shifts for people to call in sick, that was gutted entirely, and finding coverage is an absolute nightmare. - Our supervisors are overworked, my most recent one had 5 houses to take care of. Just consider that for a moment, she's on call 24 hours a day, and has 20 clients to consider, of course she is going to be cranky and short with staff. She didn't have time for anything but the paperwork. This is what happens when you get into this for the money. There are other companies out there that are better for clients and coworkers.

Explore other reviews about Dungarvin

5.0
1 June 2026
Recommend
CEO approval
Business outlook

Pros

Good Management at this company

Cons

There are none I can think of

1.0
15 Apr 2026
Recommend
CEO approval
Business outlook

Pros

The clients are great and the best part about the job.

Cons

Management and Training Deficiencies Ineffective Leadership: On-site management consistently fails to engage in direct training or oversight. Supervisory duties are frequently abdicated to senior staff members who lack formal training authority, leading to inconsistent onboarding. Lack of Professional Development: Management is unresponsive to internal mobility requests and fails to honor promised compensation structures. Pay increases are routinely delayed or ignored, requiring excessive self-advocacy from staff. Hostile Work Environment: There is a culture of verbal discouragement and professional "berating," particularly when staff members address exhaustion or request standard time off. Operational and Clinical Mismanagement Medication Errors: There is a recurring pattern of medication mismanagement. Rather than addressing systemic flaws, management shifts culpability onto individual staff members when discrepancies are reported. Neglect of Client Care: Management has repeatedly declined to seek necessary medical intervention for clients (e.g., insomnia treatments), leading to unsafe conditions for both the client and the staff member on duty. Dishonest Reporting: Documentation regarding client activities and milestones is frequently falsified or significantly embellished, misrepresenting the actual quality of care provided. Ethical Violations and Safety Concerns Unsafe Behavioral Interventions: I witnessed multiple instances of staff using inappropriate and unauthorized redirection methods, including the use of spray bottles and unnecessary physical force. Inadequate Emergency Support: During overnight crises, administrative guidance was negligent. I was once advised to leave a distressed client outside at 1:00 AM rather than receiving actionable assistance. Retaliatory Conduct: Following my resignation, management engaged in unprofessional behavior by contacting me via personal social media platforms to deliver threats regarding future employability.

2
See reviews by: Helpful|Rating|Date|All