Lack in Humanity! - Direct Support Professional (DSP) Dungarvin Employee Review

1.0
30 Apr 2023
Recommend
CEO approval
Business outlook

Pros

The clients are amazing to work with.

Cons

This company has a horrible reputation. They lack in hiring adequate people to work with their clients. The majority of employees in the office falsify documents, I worked as a supervisory there and was told to adjust the documents to make them work for insurance reasons. Some employees treat the clients like sub-par humans. Management let abuse and neglect slide, even when it is obviously happening and being reported to them. Horrible pay. People are always accused of stealing, and even when proven not guilty, they continue to be blamed. They also go about whatever way they can to NOT pay employees for work they have done. Office staff will purposely not file paperwork to ensure people don't get paid, just because they don't like the individual. Managers in the office have put off signing time sheets, because they don't "like" the person, which caused them to not be paid. - I personally worked in the office, and witnessed all of these things happen. That is why I no longer work for the company!

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Dungarvin Response
2y
We would like to emphasize the importance of having a clear and structured process for employees to file complaints that may require investigations. We take all concerns and complaints seriously, and your input is vital in maintaining a safe and inclusive workplace. If you believe you have experienced or witnessed behavior that warrants investigation, please follow these steps: Contact Human Resources: If you are uncomfortable speaking with your supervisor or if the issue involves them, please contact our HR department for your Region that would be Sheri Butler. She is trained to handle sensitive matters with discretion. Provide Detailed Information: When reporting, please provide as much information as possible about the issue, including dates, times, locations, and any witnesses. Confidentiality: We take your privacy seriously and will do our best to maintain confidentiality throughout the investigation process. No Retaliation: Our company has a strict policy against retaliation. If you report a concern in good faith, you will not face any adverse consequences for doing so. Investigation and Follow-up: Once a report is made, our HR department will conduct a thorough investigation and take appropriate action as necessary. Your well-being is a top priority for us, and your cooperation in reporting concerns is essential in maintaining a healthy workplace. Thank you for your commitment to our company and for helping us maintain a culture of respect, integrity, and most importantly accountability.

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5.0
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Pros

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Cons

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1.0
15 Apr 2026
Recommend
CEO approval
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Pros

The clients are great and the best part about the job.

Cons

Management and Training Deficiencies Ineffective Leadership: On-site management consistently fails to engage in direct training or oversight. Supervisory duties are frequently abdicated to senior staff members who lack formal training authority, leading to inconsistent onboarding. Lack of Professional Development: Management is unresponsive to internal mobility requests and fails to honor promised compensation structures. Pay increases are routinely delayed or ignored, requiring excessive self-advocacy from staff. Hostile Work Environment: There is a culture of verbal discouragement and professional "berating," particularly when staff members address exhaustion or request standard time off. Operational and Clinical Mismanagement Medication Errors: There is a recurring pattern of medication mismanagement. Rather than addressing systemic flaws, management shifts culpability onto individual staff members when discrepancies are reported. Neglect of Client Care: Management has repeatedly declined to seek necessary medical intervention for clients (e.g., insomnia treatments), leading to unsafe conditions for both the client and the staff member on duty. Dishonest Reporting: Documentation regarding client activities and milestones is frequently falsified or significantly embellished, misrepresenting the actual quality of care provided. Ethical Violations and Safety Concerns Unsafe Behavioral Interventions: I witnessed multiple instances of staff using inappropriate and unauthorized redirection methods, including the use of spray bottles and unnecessary physical force. Inadequate Emergency Support: During overnight crises, administrative guidance was negligent. I was once advised to leave a distressed client outside at 1:00 AM rather than receiving actionable assistance. Retaliatory Conduct: Following my resignation, management engaged in unprofessional behavior by contacting me via personal social media platforms to deliver threats regarding future employability.

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