Pros
Decent pay for the type of work that is done
Cons
Financial consultants were transitioned to the Platinum Relationship manager role. Been in the industry for 10+ years and never experienced micromanagement like in this role. You are expected to be on the phone ready to take calls for every minute of the day. If you have “outbound” time you are expected to be on the phone for the majority of that time or you are called out. Only given 30 mins for lunch with two pointless 15 minute breaks. You feel stressed at lunch because you are worried about clocking back in before you are reprimanded for being 5 mins late. You are always watching the clock to the point where you start going crazy. There is 0 quality of life or autonomy with this job if you have a family. You need to request time off just to take a 1 hour dentist appointment otherwise it impacts your adherence numbers and there is no guarantee it will be approved. This job is fine if you are fresh out of college and have no responsibilities but it is not for working professionals. You are micromanaged and overworked with no regard to your well being. My health and general mood started declining over 6 months in this role to the point where my family was noticing. Morgan Stanley ruined ETrade but maybe that was their goal.