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ECI Software Solutions

Engaged employer

A company, not a family as it claims to be. - Trainer ECI Software Solutions Employee Review

1.0
13 Jan 2024
Recommend
CEO approval
Business outlook

Pros

Members of your team and direct leaders are ok and at times great. Very good diversity of employees from different backgrounds.

Cons

There's a large number of posts I believe are fake to try and up the scores. Many employees end up being hired, then fired (made redundant) within a year. A clear sign of bad planning and direction. Employees don't get a say in the direction of the business, and as a result, there's a constant fear that anyone at anytime could get let go without being given a proper explanation, regardless of your performance or history with the company. This negatively impacts productivity. Top management talks about open communication, but that's just lip service. "change of strategy" is not open communication at all. Letting groups of people go before having a transition plan is not good practice. It leaves too many gaps and very negatively impacts our relationships with customers who trust us less. Competitors use this as ammo to speak bad about us.

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ECI Software Solutions Response
2y
Thank you for taking the time to provide us with feedback. We are pleased to hear that you appreciated your coworkers and the diversity of our team during your time at ECI. We take communication seriously and strive to keep our employees informed about our business performance and vision for the future through our employee surveys and Quarterly Town Halls. We apologize for any communication gaps you may have experienced in this regard, and we will continue the various communication avenues we have to keep employees informed going forward. We wish we had the opportunity to resolve these concerns while you were employed, however, we appreciate your feedback now. We wish you the best.

Explore other reviews about ECI Software Solutions

5.0
23 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great culture and work life balance. Leadership is personable and knowledgeable.

Cons

Other departments may not share the same culture. So this mostly reflects the finance department which has been my experience.

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ECI Software Solutions Response
1mo
Thank you for taking the time to write a thoughtful review! We appreciate hearing about your personal experience and are glad to learn that you enjoy our company culture and personable leadership team. We care deeply for our employees and as such, we are happy to hear that you appreciate all that ECI has to offer. Thank you for all you do to help make ECI a Great Place to Work.
3.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

Work remotely, potential to move around within company

Cons

Lots of corporate time wasting, where nothing seems to function efficiently because there’s too many higher-ups hired to “oversee” or manage nothing. Seemed like they were so committed to selling the mission and vision to employees that they took no time to focus on improving the products to actually have long term value.

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ECI Software Solutions Response
2d
Thank you for taking the time to provide us with feedback. We are pleased to hear that you appreciated working remotely during your time at ECI. However, we regret that your experiences with us did not meet your expectations, particularly regarding the efficiency of our internal management structures and the alignment between our product development and customer feedback. We are dedicated to improving and as such, we will explore our options for advancement moving forward. We wish we had the opportunity to resolve these concerns while you were employed, however, we appreciate your feedback now. We wish you the best.
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