Horrible place to work - Claims Representative ESIS (PA) Employee Review

I apologize for the wall of text, but I want to spare anyone from being trapped here and making a horrible decision for their career. I have worked here for almost 5 years and it started out as a great place to work when it was small. ESIS is a profitable company and is doing great currently despite the pandemic. Both departments AGL and Work Comp are doing well, especially work comp because the clients are having COVID outbreaks and filing thousands of claims. With that said, upper management is refusing to staff appropriately and does not care about the employee’s workload and amount of stress they are dealing with to keep up with the demands. Making a profit with the least amount of people involved is all they care about now. It’s extremely disappointing how much the culture has changed in the past 5 years. Everyone is working 60 hour weeks, which include nights and weekends to stay ahead. If you don’t work like this, prepare to be fired or not given a raise/bonus at the end of the year if they haven’t canned you at that point. Management has not been fighting for us nor doing anything about it because they are utter pushovers and out of touch with what goes on in the office. Senior management only cares about numbers and making sure their reports look good, not about how we’re achieving these numbers or what our managers are doing to achieve them. Senior Management claims to have an “open door” policy for any issues regarding workload or manager issues, but as soon as you tell them anything you get a target put on your back and stifled for any career development. If you take that risk or got to HR about it, be prepared to enjoy being in a mediocre Claims Rep position for the rest of your life. We had an open call with the ESIS home office management in February 2021 where they openly admitted that they made a mistake on putting us on a hire freeze for the 2020 work year and that despite the challenges of the pandemic, we made money. They then gaslighted the entire company and told us we were still overstaffed even though they made a mistake on the hiring freeze. They made promises that they may hire us some temps to address our work load concerns temporarily, but continued to gaslight us all and tell us the company is appropriately staffed and that we should be thankful there were no layoffs for the 2020 work year, even though the company clearly made a profit last year. This type of treatment is unacceptable, and the tone deafness of this message has only angered us all who are hardworking employees. The Overland Park office lost 7 employees in the 2020 work year and none of them were replaced. We just had 4 resign in the last week, I can only imagine that there will be more. I highly recommend you avoid this place; they are only staffing/hiring because they now are in a bind after running an understaffed operation for the year while reaping the profits. I can tell you as someone stuck here, it’s not worth it. It is really hard to find a new job when you’re spending all your time just trying to stay afloat.